Operations Manager UBER Direct Mexico

hace 2 semanas

Ciudad de México CDMX Uber A tiempo completo

**About the Role**

Uber Direct is transforming the way delivery is done worldwide by enabling brands to leverage Uber's technology to connect with delivery partners and offer last-mile delivery to customers via their existing websites or apps.

The Earner & Merchant Operations team is dedicated to providing our delivery partners and merchants with an exceptional experience when accepting and fulfilling Uber Direct trips, whether for a restaurant, grocer, or retailer. We ensure that our platform remains an attractive option for partners seeking to generate additional income.

As an Operations Manager for Uber Direct, you will be responsible for ensuring the best operational experience for both customers and couriers. You will drive the execution of our operational excellence framework, impacting the growth of the business and the Direct marketplace. You will challenge the status quo to promote innovation, offering Earners and Merchants a seamless experience. Additionally, you will collaborate with stakeholders primarily on a local level, including commercial and marketplace teams, and points of contact across different operations teams within the Uber Delivery ecosystem.

**What You'll Do**:

- One Uber: Act as the key point of contact between the commercial and marketplace teams and other stakeholders. Foster collaboration to develop innovative solutions to operational challenges.
- Go Get It: Lead the execution of strategic operational projects that drive business growth, such as expanding supply types and launching innovative pilots. Focus on providing the best possible operational experience to enable commercial success.
- Build with Heart: Challenge the status quo to drive innovation, ensuring a seamless experience for Earners and Merchants.
- Trip Obsessed: Analyze operations and take action to ensure every trip is performed to the highest standard, whether for groceries, restaurants, or retailers, across all available supply types.
- See the Forest and the Trees: Balance long-term goals with short-term actions that have a significant impact on achieving the vision for Uber Direct in Latin America.

**What You'll Need**:
**Basic Qualifications**
- A minimum of 3 years of experience in similar roles; logistics, last mile, delivery, couriers, operations, sales ops, etc.
- Good English skills
- Proficiency with Google Sheets, Docs, and Slides
- Intermediate SQL (queries)
- Strong prioritization skills
- Strong teamwork and collaboration skills
- Analytical thinking and problem-solving abilities
- Executional Excellence: Achieve observable results and continuous improvements despite challenges and setbacks.
- Planning & Organizing: Appropriately prioritize and plan projects and tasks to maximize benefit for the organization.
- Problem Solving: Effectively resolve issues involving people, things, and processes using logic and creativity. Identify the root cause of a problem, rather than focusing on symptoms.

**Preferred Qualifications**
- Advanced stakeholder management skills
- Strong project management experience
- Expertise in analysis and report-building
- Experience working cross-functionally with Sales, Account Management, Product, and Customer Support teams
- Stakeholder Management: Engage, inform, and gain support from various stakeholders, both internal and external..

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