Customer Success Specialist

hace 5 días

Desde casa, México Frontdesk Anywhere Inc. A tiempo completo

Mexico Based - Remote

Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.

As a Customer Success Specialist, you must be able to contribute in the following areas:

- Delivering online training sessions to individual customers
- Providing post-sales technical support
- Ongoing technical account management to your assigned accounts
- Onboarding of new customers and helping ensure all training sessions are completed in a timely manner
- About**Key Skills and Qualifications**:

- 3 - 5 years customer support or account management experience, preferably in the hotel or travel Industry
- Strong problem solving skills and desire to find the issue behind the problem
- Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
- Skills in presenting and demonstrating software
- Ability to multi-task and quickly change directions based on priority of issues at hand
- Strong technology background using web-based software systems

**Primary Responsibilities**:

- Provide efficient and prompt customer follow-up on unresolved issues
- Coordinate efforts with other support teams when necessary
- Educate customers on the Frontdesk Anywhere products and training resources available
- Identify and communicate critical issues quickly and escalate to appropriate points of contact
- Keep up-to-date with frequently changing processes and procedures
- Perform other duties as assigned
- About**Bonus Points**:

- Should be proficient with CRM system basics and concepts
- Not be afraid of picking up the phone and calling customers

**Location**
**‍**:
Mexico, Remote

**Send us your resume**:
Our team is growing

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