Customer Experience Program Specialist
hace 2 semanas
**About the Role**The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.The Customer Experience Program Specialist will be responsible for enhancing our Rider's experience and support strategy for the Mobility business. They will analyze, create, recommend, and implement the operational and central initiatives across support modalities to ensure our Riders have an effortless, rapid, and efficient customer support experience.We believe in a #GoGetIt approach-where relentless curiosity, agility, and ownership fuel our success.**What You'll Do**- Track and control the scorecard of our Agent support operations to improve cost, quality, or efficiency metrics.- Design, implement, and maintain support processes and policies and identify areas of continuous improvement.- Manage continuous process improvement requests for your respective Support Operations, develop projects and implement it with relevant stakeholders as needed.- Partnership with our third party Vendors (BPOs) to ensure our support policies are properly implemented and gather insights to ensure our customer needs are met.- Implement initiatives for programs across products and projects coming from the Ops teams.- Propose tech enhancements for our internal tools used by Agents. Test and provide feedback on new developments for our support systems.- Understand Rider's needs across value, lifecycle, behavioral, and geographical segments and define frameworks on how to serve them (where can we invest, where should we be lean).Drive segmented differentiation through support treatments such as prioritization, agent profiles, channel availability, and policy flexibility.**What You'll Need**- The D(ecision) is with the Data - must be an analytical thinker with the ability to solve any problem in a structured way.- Excellent problem solving and continuous improvement: Ability to create and optimize products and processes. Be comfortable with navigating data and ambiguity- Project and/or program management experience: Experience managing multiple moving parts with resource constraints, driving execution, and succinctly communicate complex topics- Strong stakeholder management skills: Experience in encouraging and influencing results in areas that aren't in your immediate responsibility.- Excellent communication skills: Ability to create and present ideas, problems and insights in a structured comprehensive, yet succinct manner. Develop written communication to engage stakeholders.,- Excellent execution: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time- Customer obsession: You have a genuine passion for our riders and drivers, and want to be a force for positive change in their touchpoints with Uber- 100% Fluent in English required, fluent in Spanish or Portuguese depending on hiring location2+ years experience required**Bonus Points If**- High-growth operations startup experience, strategy, consulting, or innovation functions within tech, mobility, or service-oriented organizations;- SQL;- Six Sigma, Change Management, and/or Project Management certifications- Hands-on experience with GenAI platforms (e.g., Gemini, ChatGPT, NotebookLM) to drive process efficiency and automation;
-
Customer Experience Specialist
hace 1 semana
Ciudad de México S&P Global A tiempo completo**Customer Experience Specialist**:- Mexico City, Mexico; Virtual, Mexico; Virtual, India- Product Management & Development Group- **Job Description**:**About The Role**:**Grade Level (for internal use)**:10**Customer Experience Specialist**The Customer Experience Specialist is a crucial new role within the global Customer Success team at S&P Global...
-
Customer Experience Program Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Uber A tiempo completoAbout the RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.The Customer Experience Program Specialist will be responsible for enhancing our Rider's experience and support strategy for the Mobility business. They will analyze, create, recommend, and implement...
-
Customer Experience Program Specialist Iv
hace 2 semanas
Ciudad de México, CDMX Uber A tiempo completo**About the Role** The Customer Experience Program Specialist will be responsible for executing and monitoring our Earners experience and support strategy in LATAM. They will analyze, create, recommend, and execute the operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be responsible...
-
Customer Experience Specialist
hace 2 semanas
Ciudad de México TigerConnect A tiempo completoTigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...
-
Customer Experience Project Specialist
hace 3 días
Ciudad de México Uber A tiempo completo**About the Role**The Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM. They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be...
-
Customer Success Specialist
hace 1 semana
Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
-
Customer Success Specialist
hace 7 días
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 7 días
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Experience Project Specialist
hace 1 semana
Ciudad de México Uber A tiempo completo**About the Role** As an Associate Project Specialist, you will have a meaningful role at understanding opportunities in the Customer Experience and supporting the implementation of projects seeking to build the best experience for eaters and couriers during their interaction with us. The person will have a critical development role as it is not only about...
-
Customer Experience Specialist
hace 1 semana
Ciudad de México, Ciudad de México JATO Dynamics A tiempo completoAbout us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Find out more about what we do here:JATOOur vision.Our...
