Customer Success Analyst Jr

hace 6 días

Monterrey, México CEMEX A tiempo completo

Ensure the deployment of Arkik's Ready Mix Suite offering from prospecting support, to solution implementation, operational continuity and customer success using Arkik's Ready Mix Suite._ **Main Responsibilities**: - _Validate the physical-electromechanical conditions of the plant "Revision of dosing plants" prior to the implementation of Arkik with a client._ - _Specialized support services directly related to plant control exercised by Arkik Batch; Example: "Automatism failure", "System errors", incorporation of a new plant element as an additive, failures in scales, calibrations, etc._ - _Remote training prior to the implementation of Arkik for a maximum period of three consecutive business days, after the implementation maintain contact with the client to ensure that preventive maintenance is carried out on the hardware in accordance with the contract, provide ten hours of training at no additional cost to the client, keeping a log of their consumption. They must be previously scheduled and agreed with your Arkik leader. If something else is required, your Arkik leader should be consulted to adhere to the trading terms._ - Maintenance Cloud Services_ - _Monitor that the Arkik Batch Application is in constant communication with the Arkik Cloud service._ - _Carry out constant monitoring of the weighing tolerance indicators and manufacturing times._ - _Follow up on the execution of improvement proposals._ **Position Challenges**: - _Support the investigation of possible causes that lead to claims by the final consumer._ - _Provide technical advice to the client, on possible physical adjustments to the plant to increase productivity._ - _Telephone advice without internet network connection_ - _Solve failures that cause downtime_ - _Provide advice to personnel in failures that are not typical of the automatic system._ - _Telephone advice to a desperate client_ **Qualifications**: - _Engineering (ideal Mechatronic Engineer, electronics, mechanics, electrician, or mechanical administrator)_ - _Availability to travel, weekends included._ - _Availability to change shifts (it must be covered from 7:00 a.m. to 9:00 p.m. Monday through Friday and from 7:00 a.m. to 4:00 p.m. on Saturdays.)_ - _Required Experience:_ - _Desirable 1 to 2 years in areas of remote and telephone support_ - _Required knowledge:_ - Intermediate English_ - _customer orientation - service_ - _Interpretation of electrical diagrams_ - _Basic knowledge of electronics & electricity_ - _Data Analysis_ **Internal/External Relations**: **Relations**: - Internal:_ - _Arkik Business Advisors_ - _CEMEX Product Technical Advisors_ - _Implementation Heads_ - _Arkik Technical Advisor_ - _L1 Arkik Support Team_ - External_ - _ARKIK´s client: owners and administrative staff_ - _Plant Managers and Customer dis_pensers_ - _Electrical and mechanical installation suppliers_ **CEMEX Diversity and Inclusion Statement**: At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

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