Customer Support Specialist

hace 5 días

México ABB A tiempo completo

Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will provide vital help to the Electrification Business in Mexico to meet business needs efficiently and effectively, boosting customer satisfaction by performing all tasks to high quality standards, in line with relevant processes and guidelines. In this role you will help engage internal customers and drive efficient services in a variety of administrative areas.

This position reports to

Customer Support Manager

**Responsibilities**:

- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Tracks regular target performance and provides results to management.

Your background
- Bachelor's degree in Administration, Industrial Engineering or related.
- 1 years of experience in customer support.
- Knowledge of SAP, One Note and MS Office.
- A collaborative, solution-focused approach and strong written and spoken communication skills.
- Knowledge of Sales Force.
- Advanced level of English.
- Intermediate level of Portuguese is an advantage.

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