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Customer Care Associate

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**About our client**:_**TickPick**_ is an online ticket marketplace where fans can buy and sell tickets for various live events, such as concerts, sports games, and theater performances.

**Key Responsibilities**:

- Process refunds or credits for customers and manage withheld payments for sellers.
- Ensure all pending orders are completed efficiently.
- Identify areas for operational improvements and suggest possible solutions.
- Handle escalations from customers and sellers effectively.

**Requirements**:

- At least **1 year of experience in customer service, sales, or client relations**.
- **Advanced english** is a must
- Abailability to work from **Monday to Saturday** (2 days off: Sunday and one week day)
- Proficiency in**:Zendesk**(or similar platforms), **live event ticketing software**and **G-Suite.**:

- Comfortable with technology and digital tools.
- Strong multitasking abilities.

**Start date: April 14**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $19,500.00 al mes

Idioma:

- Inglés fluido (Obligatorio)

Lugar de trabajo: Empleo remoto