Customer Success Specialist

The Customer Success Specialist strongly supports the Account Management Team to ensure overall account growth, and high customer satisfaction. This person shall specialize in closing open issues with the customer, and create customer alignment on such topics as: change management, price management, customer portal, low volume opportunities (RFQ to WIN) and Salesforce Account maintenance. This team member will lead communication and coordination of cross functional teams to ensure customer satisfaction in regards to quality, cost, and timing. This person will also support customer alignment to payment and credit terms, and adherence to and organizing of existing contracts. The Sales Manager may utilize this team member for various commercial tasks to ensure effective account coverage.

Description
- Act as support function to enable Account Managers to ensure overall growth and customer satisfaction
- Efficiently complete day to day tasks such as pricing activities, portal management, customer scorecard management, payment issues.
- Act as primary commercial contact for escalation management; quality issues, delivery issues, credit holds etc.
- Lead Change Management activities for the key accounts assigned
- Ensure database is maintained for customer specific contracts, agreements, quotes, etc.
- Act as primary sales contact for the tiers of the key accounts assigned
- Complete quote documents for samples, tooling, change managements and tiers
- Understand the in & outs of the customer and work with the account managers on account roadmap/ customer strategy. Lead some commercial conversation independently.

Use of SalesForce and Oracle to provide support to customers
- Understand the in & outs of the customer and work with the account managers on account roadmap/ customer strategy. Lead some commercial conversation independently.

Business travel not required

The employee strongly support the Account Manager to ensure overall growth and high level of customer satisfaction

This position ensures coordination of activities around Price management support, lead pre-qualification, Sales Force maintenance & quote follow up, Change management, Backlog reviews, Ensure back on track with quality performance & Delivery performance, Track payments, Ensure contractual hygiene.

This employee understands the in & outs of the customer and will work with the account managers on account roadmap/ customer strategy. He might be asked to lead some commercial conversation on his own

Experience / Qualifications
- A university degree and 2-4 years of experience (i.e. Bachelors degree) or a graduate degree and 0-2 years of experience (i.e. Masters degree)
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results
- Strong personal and professional ethical values and integrity
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

SmarterTogether- Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing- Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication- As OneSensata, we are working together to make things work together

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