Telemarketing Specialist

Telemarketing Specialist

Mexico

Job Responsibilities:

- Introduce trading products such as forex, gold, CFDs, and highlight the advantages of the platform.
- Guide clients through account opening, deposit, and trading processes, while addressing common issues they may encounter.
- Follow up with interested clients, promptly handling inquiries and objections.
- Maintain relationships with existing clients, conduct regular follow-ups, and encourage secondary deposits and increased trading volume.
- Achieve monthly KPIs, including account openings, deposit amounts, conversion rates, etc.
- Record and update client information and communication logs in the CRM system.
- Collaborate closely with marketing, customer service, and risk control departments to improve client conversion and retention.

**Requirements**:
Mandatory Conditions:

- Language Skills:Fluent in English (speaking, listening, writing); proficiency in additional languages such as Arabic, Spanish, Thai, or Vietnamese is a plus.
- Sales Experience:Experience in telemarketing, outbound calls, financial product sales, or international trade; prior experience in forex/CFD industry preferred.
- Technical Skills: Must have necessary equipment (stable internet, headset); proficiency in Office, CRM systems, and online communication tools (WhatsApp, Telegram, etc.), as well as platforms like LinkedIn, Google, or other overseas channels.
- Other Conditions: Remote work required, with flexibility to adjust working hours based on regional time zones.

Soft Skills:

- Strong communication skills, quick thinking, and high stress tolerance.
- Proactive attitude with the ability to independently follow up with clients and close deals.
- Results-driven with a strong sales-oriented mindset.
- Ability to adapt to cultural differences and time zone variations across different countries/regions.
- Team player who can collaborate effectively with marketing, customer service, and risk control teams to enhance client conversion and retention.

Bonus Points:

- Existing portfolio of overseas clients.
- Knowledge of forex, CFDs, precious metals, or prior trading experience is a plus.