Customer Service Manager
hace 1 día
Responsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team. Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality. Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements. Act as the primary owner for all escalated customer complaints. Qualifications: 4+ years of experience in customer service management, ideally in the financial services or microfinance industry. Experience leading a team, preferably in a fast-paced environment. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Proficiency with customer service management software and CRM systems. Ability to analyze data and derive actionable insights from customer feedback and service metrics. Bachelor's degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).
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Customer Service Manager
hace 6 días
Mexico City Mars A tiempo completoJoin to apply for the Customer Service Manager role at Mars. Job Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding supporting manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and...
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Customer Service Manager
hace 1 semana
Mexico City Mars A tiempo completoJoin to apply for the Customer Service Manager role at Mars. Job Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding supporting manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and...
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Strategic Customer Service
hace 6 días
Mexico City Mars A tiempo completoA leading multinational food company is seeking a Customer Service Manager in Mexico City. This role involves leading customer service strategies and managing supply chain processes while developing a team of direct reports. Candidates should have a Bachelor's degree and at least 5 years of experience in Logistics or Supply Chain Management. The position...
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Remote Customer Service Manager
hace 6 días
Mexico City Persona A tiempo completoA global talent agency is seeking a Customer Service Manager to oversee customer support operations from home. This role involves managing a customer service team, ensuring high levels of customer satisfaction, and resolving inquiries efficiently. Candidates should have 3-5 years of experience in customer service, with strong leadership and problem-solving...
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Mexico City Du Xiaoman Technology A tiempo completoA financial technology company in Mexico City is looking for a Customer Support Manager to lead their local team. You'll be responsible for recruiting, training, and managing customer inquiries related to loans while ensuring the quality of service through performance monitoring. The ideal candidate has over 4 years of experience in customer service...
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Customer Service Manager
hace 6 días
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 5 días
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
