Empleos actuales relacionados con Customer Service Manager - Ciudad Juárez - Du Xiaoman Technology
-
Service Customer Manager Ti
hace 13 minutos
Benito Juárez, México People Hackers A tiempo completo**Vacante para la empresa People Hackers en Benito Juárez, Ciudad de México**: **Quienes Somos** - Socios estratégicos de una de las compañías de telecomunicaciones más importantes en el mundo, con presencia en España, México y Latam, desarrollamos soluciones digitales innovadoras, cuidamos de quienes laboran con nosotros, ofrecemos estabilidad,...
-
Customer Service Manager
hace 2 días
Ciudad Juárez, México Electro Componentes de México S.A. de C.V. A tiempo completo**Key Responsibilities**:- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.- Ensure order change demand trends to propose data driven solution- Manage customer escalations and propose strategy for...
-
Customer Service Manager
hace 3 semanas
Ciudad Juárez, México Electro Componentes de México S.A. de C.V. A tiempo completo**Key Responsibilities**:- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.- Ensure order change demand trends to propose data driven solution- Manage customer escalations and propose strategy for...
-
Customer Service Manager
hace 2 semanas
Ciudad Juarez, México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
-
Customer Account Manager
hace 2 semanas
Ciudad Juárez, México Serac A tiempo completoCustomer Account Manager – Packaging & AutomationFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)***About the RoleThe Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction....
-
Customer Service Manager
hace 3 días
Ciudad de México, Ciudad de México Innomotics A tiempo completoWe are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...
-
Customer Service
hace 12 minutos
Ciudad Juárez, Chih., México American International Border Logistics A tiempo completo¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...
-
Sales/customer Service Manager
hace 2 semanas
Ciudad Juarez, México KTBlack Services A tiempo completoA U. S based Company quickly growing locally is seeking a motivated and enthusiastic Sales/Customer Service Manager for the Ciudad Juarez, Chihuahua, Mexico office.Responsibilities include, but not limited to:- Set goals and assess team's processes and procedures to achieve goals. Report to Sales/Customer Service Director on said goals.- Identify...
-
Sales/customer Service Manager
hace 4 días
Ciudad Juarez, México KTBlack Services A tiempo completoA U. S based Company is seeking a motivated and enthusiastic Customer Service Manager for the Ciudad Juarez, Chihuahua, Mexico office. Responsibilities include, but not limited to: - Set goals and assess team's processes and procedures to achieve goals. Report to Sales/Customer Service Director on said goals. - Identify opportunities of improvement. -...
-
Customer Service Manager
hace 2 semanas
Ciudad de México Reach International Consulting A tiempo completo**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...
Customer Service Manager
hace 1 hora
ResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team.Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality.Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements.Act as the primary owner for all escalated customer complaints.Qualifications:4+ years of experience in customer service management, ideally in the financial services or microfinance industry.Experience leading a team, preferably in a fast-paced environment.Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities.Proficiency with customer service management software and CRM systems.Ability to analyze data and derive actionable insights from customer feedback and service metrics.Bachelor's degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).
