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Job SummaryWe are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for e Commerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.Responsibilities:Analyze and diagnose technical issues in e-commerce applicationsIdentify root causes of issues, whether in code, configuration, or infrastructureDevelop and implement hotfixes in a controlled and efficient mannerPropose and implement optimizations for the platform and its componentsMaintain constant and clear communication with both technical and non-technical teamsParticipate in ticket and incident management using JiraCollaborate in an agile environment with a focus on continuous improvementTechnical Requirements (Hard Skills):English proficiency (written and spoken)Programming in Java with Spring BootHands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management, including the Customer Care Console (CCC)Proficiency in Oracle and Mongo DB databasesSolid knowledge of Unix/Linux systemsExperience in log analysis, debugging, and monitoring toolsFamiliarity with agile methodologies (Scrum)Proficiency with tools such as Jira and version control systems (Git)Soft Skills:English proficiency is required due to frequent communication with English-speaking vendors and partnersCritical thinking and analysis to identify root causes of problemsProblem-solving under pressure and in critical situationsHigh adaptability and willingness to work outside standard hours when neededClear and effective written and verbal communicationAbility to communicate technical findings to non-technical audiences, conveying the right message in an understandable wayProactiveness in proposing improvements and anticipating potential issuesStrong sense of responsibility, commitment, and teamwork