Customer Service Associate

hace 3 horas

Guadalajara, México Safeguard Global A tiempo completo

Our client is seeking an experiencedSenior Customer Service Associateto support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer Service Associate will manage customer interactions across phone, chat, and email channels, while coordinating internal resources, tracking escalations, and ensuring timely resolution of all inquiries. The role also involves reporting, documentation, and identifying opportunities to improve customer support processes.Key Responsibilities Manage customer interactions via phone, chat, and email with a professional and customer-centric approach Triage incoming requests and support tickets, prioritizing and allocating resources efficiently Track escalated cases and ensure timely resolution with clear and consistent customer communication Coordinate scheduling and support activities with Applications Engineers, including appointments and on-site support when required Conduct follow-ups to confirm resolution and customer satisfaction Prepare basic reports on recurring issues, trends, and service metrics Create, update, and maintain internal documentation such as SOPs, FAQs, and troubleshooting guides Identify opportunities for process improvement and collaborate with management to enhance efficiency and service quality Work cross-functionally with engineering and sales teams to deliver a seamless customer experienceQualifications & Experience 7–10 years of experience in customer service or customer support roles, preferably within a technical or renewable energy environment Proven experience handling high-volume phone, chat, and email communications Strong organizational and multitasking capabilities Excellent written and verbal communication skills with a strong emphasis on professionalism and empathy Experience using ticketing systems (e.g., Zoho Desk or similar), CRM platforms, and basic reporting tools Demonstrated ability to document processes clearly and accurately Strong problem-solving skills and the ability to remain calm when managing escalationsEducation High school diploma or equivalent required Bachelor's degree in a related field preferred

  • Customer Service Associate

    hace 3 horas

    Guadalajara, México Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...

  • Customer Service Associate

    hace 6 días

    Guadalajara, México Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...

  • Customer Service Associate

    hace 2 horas

    Guadalajara, Mexico Metropolitan Area Safeguard Global A tiempo completo

    Our client is seeking an experiencedSenior Customer Service Associateto support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...

  • Customer Service Associate

    hace 2 semanas

    Guadalajara, México UST Global A tiempo completo

    15 Openings- Guadalajara**Role description**:**Customer Service Associate****Associate II - BPM****Who We Are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions...

  • Customer Care Associate

    hace 1 semana

    Guadalajara, México OMRON A tiempo completo

    IN OMRON MÉXICO WE ARE LOOKING FOR OUR NEXT CUSTOMER CARE ASSOCIATE (located in Guadalajara, Jalisco) Omron Automation - Americas is looking for an energetic and focused Customer Care Associate (CCA)to join our class team. The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel...

  • Customer Care Associate

    hace 1 semana

    Guadalajara, México OMRON A tiempo completo

    **Customer care associate** In OmronGuadalajara we are looking for our customer service representative.The responsibilities of this position includea broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.** **Responsibilities**: - Effectively resolve CSC case inquiries from beginning to closure in a...

  • Service Delivery Manager

    hace 2 semanas

    Guadalajara, México beBeeCustomer A tiempo completo

    Job Title: Customer Service Associate Our company is seeking a highly skilled and experienced customer service professional to join our team. About the Job: The Senior Customer Service Associate will play a critical role in ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. This position requires...

  • Customer Support Associate

    hace 2 semanas

    Guadalajara, México Specright A tiempo completo

    **Job Title: Customer Support Associate Department: Customer Success** **Reports to: Director of Customer Support** **Responsibilities and Duties** - Answer basic customer technical support requests - Troubleshoot errors to provide customers with possible solutions - Create new users, reset user passwords, and update user profiles - Triage customer support...

  • Customer Support Associate

    hace 2 semanas

    Guadalajara, México Specright A tiempo completo

    **Job Title: Customer Support Associate Department: Customer Success****Reports to: Director of Customer Support****Responsibilities and Duties**- Answer basic customer technical support requests- Troubleshoot errors to provide customers with possible solutions- Create new users, reset user passwords, and update user profiles- Triage customer support...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, México Flex LTD A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara south Site.The...