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Customer Support Professional
hace 1 día
Remote Customer Support Representatives (Multiple Openings) We are currently hiring for multiple remote roles for experiencedCustomer Support professionalswith US-based companies across e-commerce, SaaS, and technology-enabled services. These roles are fully remote and open to qualified candidates based in thePhilippines, India and LATAM. Instead of relying only on resumes and keyword screening, candidates are evaluated through structured, job-relevant skill assessments so employers can make faster, higher-confidence hiring decisions.
What You'll Do
(varies by role) Depending on the company and team, responsibilities may include: Handle customer inquiries via chat, email, and/or voice Resolve product, billing, and account issues Guide customers through troubleshooting steps Document cases and maintain accurate support notes Meet response time and quality benchmarks Collaborate with operations and product teams when neededTypical Requirements Most roles look for: 1+ year experience in customer support, BPO, or helpdesk roles Strong written and spoken English Experience with tools like Zendesk, Intercom, Freshdesk, Gorgias, or similar Comfort handling customer conversations independently Reliable internet and remote work setup E-commerce or SaaS support experience is a plusCompensation Remote roles with US companies Rates vary by role and experience Many placements are atpremium rates vs local market rolesHiring Process Short online skill evaluation Profile review by hiring teams Qualified candidates are invited directly to employer interviewsHow to Apply Apply through the Amalga's opportunities page
