Service Desk
hace 1 día
The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests.Respond to High and Critical priority tickets/projects according to standard operating procedures.Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues.Assists the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed.Provide remote technical support via a combination of telephone and remote support tools.Take deliveries from vendors, process and scan packing slips.Communicate (both verbally and in writing) with customers formally and professionally.Create and manage the lifecycle of Incidents and Service requests in the company's trouble ticketing system.Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues.Ensure escalations are handled in a professional, consistent, and relentless manner.Adhere to the Service Desk Ops Manual.Job QualificationsEducation:High school graduation, or its equivalentITSM certification preferred, ITSM foundation training required.Experience:1-2 years of Customer Service.SkillsFluent English language skills are required.Excellent verbal and written communication.Excellent meeting facilitation skills, including teleconference and web conference.Excellent time management skills.Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals.Ability to work creatively and analytically in a problem-solving environment.Good performance management skills including feedback techniques.
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Service Desk
hace 11 horas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 13 horas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 15 horas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities - Maintains daily communication with the team and hits productivity standards. - Receive incoming...
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Service Desk
hace 2 días
Puebla, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 19 horas
Puebla, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk
hace 4 días
Puebla, México Talent in Progress A tiempo completoÚnete a nuestro equipo como agente Service Desk Buscamos - Experiência de 3 años como lider / gerente de HelpDesk - Implementacion de ITIL - Implementacion de SLAs - 5 Años experiência en helpdesk - Soporte a una red extensa remoto Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - Active Directory - Herramientas...
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Service Desk Agent
hace 5 días
Puebla, México Talent in Progress Consultores SC A tiempo completoÚnete a nuestro equipo como agente Service Desk Buscamos - Experiência de 3 años como lider / gerente de HelpDesk - Implementacion de ITIL - Implementacion de SLAs - 3 Años experiência en helpdesk - Soporte a una red extensa remoto Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - Active Directory - Herramientas...
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Service Desk
hace 2 días
Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
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Service Desk
hace 2 días
Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
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Service Desk
hace 3 semanas
Mexico City Gategroup A tiempo completoA global service provider in Mexico City is seeking motivated individuals for a Service Desk role. Responsibilities include managing support calls, diagnosing issues, logging incidents, and ensuring customer satisfaction. Ideal candidates should be proactive in resolving service issues and finding improvement opportunities. This role operates within a global...
