Technical Escalations Manager
hace 7 días
Location: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer accounts, ensuring rapid stabilization and resolution.What You'll Do:Own the Crisis: Act as the primary escalation lead for high-impact accounts, managing issues from onset through stabilization and closure with urgency and structure.Drive Resolution: Develop and execute account-level stabilization plans. Proactively identify systemic issues and drive permanent resolution with key stakeholders.Technical Governance: Leverage deep expertise in ERP Architecture (e.g., SAP, Oracle, Dynamics) and SaaS infrastructure to guide resolution strategies, challenge proposed fixes, and hold technical teams (Engineering, Cloud Ops) accountable.Cross-Functional Leadership: Coordinate and align Support, Engineering, and Product teams to remove technical blockers and accelerate timelines. You will lead without formal authority.Communicate & Influence: Deliver clear, structured, and timely communications on status, risks, and next steps to internal executive stakeholders and customers.What You'll Bring:5+ years in enterprise technical escalation management or critical response roles, ideally within a SaaS or ERP environment.Strong technical background in ERP application architecture, system integrations, and infrastructure troubleshooting.Proficiency in troubleshooting operating systems (Unix/Windows), networking, and working knowledge of database tasks (e.g., Progress DBA, SQL).Proven ability to coordinate multiple high-priority issues simultaneously under pressure.Bachelor's degree in IT, Computer Science, or equivalent experience.Additional informationThis role is fully remote in Mexico cityYour health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.Opportunity to join a growing business, launching into its next phase of expansion and transformation.Collaborative culture of smart and hard-working people who support one another to get the job done.An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.Compensation packages based on experience and desired skill set
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Technical Escalations Manager
hace 4 semanas
Mexico City QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual Contributor Are you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
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Technical Escalations Manager
hace 4 semanas
Mexico City Metropolitan Area QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual Contributor Are you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
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Technical Escalations Manager
hace 7 días
Mexico City Metropolitan Area QAD A tiempo completoLocation:Remote in Mexico City |Role Type:Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking aEscalations Manager/Principal Customer Response Manager (CRM)to be the single point of accountability for high-risk customer accounts,...
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Technical Manager
hace 4 semanas
Mexico City QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
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Program Manager \ Technical Manager
hace 2 semanas
Mexico City Intellectt Inc A tiempo completoJob Title: Technical Program Manager (TPM) – Telecom Location: MexicoSummary:Seeking a Technical Program Manager to lead telecom network programs, working across mobile, fixed, and cloud-native environments while coordinating cross-functional teams.Key Responsibilities:Lead end-to-end delivery of telecom and network programsManage scope, schedule, risks,...
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Technical Product Manager
hace 3 días
Mexico City Parser Limited A tiempo completoSenior Technical Product Manager This position offers you the opportunity to join a fast-growing technology organization that is shifting the productivity paradigms in the software engineering industry. This opportunity is right for you if you are passionate about technology and would like to learn more about new trends and how they are shaping human...
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Technical Product Manager
hace 3 días
Mexico City Parser Limited A tiempo completoSenior Technical Product Manager This position offers you the opportunity to join a fast-growing technology organization that is shifting the productivity paradigms in the software engineering industry. This opportunity is right for you if you are passionate about technology and would like to learn more about new trends and how they are shaping human...
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Technical Account Manager
hace 4 semanas
Mexico City Rackspace Technology A tiempo completoBe among the first 25 applicants.Job Summary: We’re hiring a Technical Account Manager (TAM) with a strong background in AWS cloud technologies. You’ll provide guidance to both new and existing customers about AWS technologies, services, and offerings. You’ll collaborate with other Rackspace teams to develop and deliver innovative solutions using...
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Technical Services Manager
hace 2 días
Mexico City SAP SE A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize...
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Technical Services Manager
hace 2 días
Mexico City SAP SE A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize...
