Technical Manager
hace 4 semanas
Location: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer accounts, ensuring rapid stabilization and resolution.What You'll Do:Own the Crisis: Act as the primary escalation lead for high-impact accounts, managing issues from onset through stabilization and closure with urgency and structure.Drive Resolution: Develop and execute account-level stabilization plans. Proactively identify systemic issues and drive permanent resolution with key stakeholders.Technical Governance: Leverage deep expertise in ERP Architecture (e.g., SAP, Oracle, Dynamics) and SaaS infrastructure to guide resolution strategies, challenge proposed fixes, and hold technical teams (Engineering, Cloud Ops) accountable.Cross-Functional Leadership: Coordinate and align Support, Engineering, and Product teams to remove technical blockers and accelerate timelines. You will lead without formal authority.Communicate & Influence: Deliver clear, structured, and timely communications on status, risks, and next steps to internal executive stakeholders and customers.What You'll Bring:~5+ years in enterprise technical escalation management or critical response roles, ideally within a SaaS or ERP environment.~ Strong technical background in ERP application architecture, system integrations, and infrastructure troubleshooting.~ Proficiency in troubleshooting operating systems (Unix/Windows), networking, and working knowledge of database tasks (e.g., Progress DBA, SQL).~ Proven ability to coordinate multiple high-priority issues simultaneously under pressure.~ Bachelor's degree in IT, Computer Science, or equivalent experience.Additional informationThis role is fully remote in Mexico cityYour health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.Opportunity to join a growing business, launching into its next phase of expansion and transformation.Collaborative culture of smart and hard-working people who support one another to get the job done.An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.Compensation packages based on experience and desired skill set
-
Program Manager \ Technical Manager
hace 2 semanas
Mexico City Intellectt Inc A tiempo completoJob Title: Technical Program Manager (TPM) – Telecom Location: MexicoSummary:Seeking a Technical Program Manager to lead telecom network programs, working across mobile, fixed, and cloud-native environments while coordinating cross-functional teams.Key Responsibilities:Lead end-to-end delivery of telecom and network programsManage scope, schedule, risks,...
-
Technical Account Manager
hace 4 semanas
Mexico City Azkait A tiempo completoTechnical Account Manager Join to apply for the Technical Account Manager role at Azkait AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como Technical Account Manager Requisitos Ingeniería Sistemas o afines +3 años en gestión de cuentas,...
-
Technical Support Manager
hace 2 días
Mexico City Imou A tiempo completoWe are currently searching for a Technical Support Manager to support our business development in Mexico. This is for our Smart Home brand IMOU (Pronounced: I-Moe). Who Are We? IMOU is a global leader in the Smart Home segment and we have built a reputation in the overseas market as the go-to vendor for Smart Security & Smart Home. Set up as a subsidiary of...
-
Technical Support Manager
hace 2 días
Mexico City Imou A tiempo completoWe are currently searching for a Technical Support Manager to support our business development in Mexico. This is for our Smart Home brand IMOU (Pronounced: I-Moe). Who Are We? IMOU is a global leader in the Smart Home segment and we have built a reputation in the overseas market as the go-to vendor for Smart Security & Smart Home. Set up as a subsidiary of...
-
Technical Escalations Manager
hace 4 semanas
Mexico City QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual Contributor Are you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
-
Technical Project Manager
hace 21 horas
Mexico City Intellectt Inc A tiempo completoRemote Senior Project Manager - Software Implementation Job Details Seniority level: Mid-Senior level Employment type: Contract Industry: Telecommunications Qualifications Knowledge of mobile (2G/3G/4G/5G), fixed, and converged network architectures. Experience with VMs (Nokia CBIS), containers (Docker/K8s) (NCS), and/or cloud platforms. Experience with CMM,...
-
Technical Project Manager
hace 19 horas
Mexico City Intellectt Inc A tiempo completoRemote Senior Project Manager - Software Implementation Job Details Seniority level: Mid-Senior level Employment type: Contract Industry: Telecommunications Qualifications Knowledge of mobile (2G/3G/4G/5G), fixed, and converged network architectures. Experience with VMs (Nokia CBIS), containers (Docker/K8s) (NCS), and/or cloud platforms. Experience with CMM,...
-
Technical Escalations Manager
hace 6 días
Mexico City QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
-
Technical Program Manager
hace 2 semanas
Mexico City Intellectt Inc A tiempo completoJob Title: Technical Program Manager (TPM) – Telecom Location: Mexico Summary: Seeking a Technical Program Manager to lead telecom network programs, working across mobile, fixed, and cloud-native environments while coordinating cross-functional teams. Key Responsibilities: Lead end-to-end delivery of telecom and network programs Manage scope, schedule,...
-
Technical Account Manager
hace 3 semanas
Mexico City Solvo Global A tiempo completoTechnical Account Manager - Commerce / Partner Success (100% Remote) Direct message the job poster from Solvo Global Key Responsibilities Client Engagement & Advisory Act as a trusted advisor by providing in-depth product expertise and best practices. Lead workshops, whiteboarding sessions, and training with both technical and executive stakeholders....
