Human Resource Services Coordinator

hace 4 horas

Monterrey, México Accendra Health A tiempo completo

At Accendra Health , we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you're interested in meaningful work with impact, explore our career opportunities ─- from remote-friendly to hybrid and in-person roles ─- and join us in our purpose of Bringing Care to LifeJob DescriptionThe HR Service Center Coordinator provides first-line HR support to current and former Accendra Health employees, handling inquiries through designated channels and managing cases in Salesforce. The role serves as a Tier 1 subject matter expert across HR areas—such as policies, benefits, and HRIS—ensuring accurate issue resolution within established SLAs and delivering a smooth customer experience.ESSENTIAL JOB FUNCTIONS:Provide excellent and professional customer service via phone and email channels.Act as Subject Matter Expert for Tier 1 Support.Research and resolve all questions within a timely manner as defined by SLAs.Determine root cause of issues and suggest process improvements.Autonomously resolve questions with little to no supervision.Understand and successfully navigate HRIS systems including Workday and Salesforce.Understand and clearly articulate HR policies, processes and procedures.Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction.QualificationsREQUIRED EDUCATION & EXPERIENCE~ Bachelor's degree preferred~1-2 years of experience working in HR Service Center or Customer Service~1-2 years of Human Resources experience~1-2 years of Workday experience~1-2 years of case management experience (Salesforce, ServiceNow)~ Proficient in Microsoft SuitePREFERRED EDUCATION & EXPERIENCE~ Bachelor's degree in human resources, Business Administration, Psychology, or a related field preferred.

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