Customer Success Manager
hace 2 semanas
Customer Success Manager Location: Remote (Cancún, Mexico)Schedule: Full Time (40hrs per week - Business Time)Company OverviewOur client is a global food technology company on a mission to eliminate food waste using cutting-edge AI and Internet of Things solutions. Founded in London and operating in over 90 countries, the company partners with major hospitality brands including international hotel groups, universities, and large-scale food service operators.We are seeking a Customer Success Manager to lead the delivery, adoption, and long-term success of strategic hotel and resort accounts across Mexico and Central/South America , with a strong operational focus around the Cancun and Yucatan region. This is a hands-on, client-facing role combining account management, onboarding, training, technical troubleshooting, and data-driven consulting.The role is remote-based but requires frequent on-site visits to resort kitchens and hospitality operations.Own a portfolio of strategic resort/hotel accounts, accountable for KPIs, churn prevention, ROI, and NPSConduct frequent on-site client visits (primarily Cancun/Yucatan region) to support onboarding, training, implementation, and ongoing optimization.Lead client onboarding, training, adoption support, and long-term relationship managementProvide first-level technical support and troubleshooting for Mexico-based clientsDeliver timely reporting and insights using Excel/Google Sheets, translating data into recommendationsCoordinate cross-functionally with Support, Product, and Data/Operations teams across regionsFluent in English (C1/C2 level)~3+ years of experience in Customer Success, Implementation, Account Management, Consulting, or Project Management~ Experience in SaaS/technology in a client-facing, data-driven role (require)~ Strong data analysis skills with Excel and Google Sheets (VLOOKUP-level proficiency or willingness to learn).~ Strong understanding of KPIs and how to manage performance across accounts~ Valid driver's license and access to a car for client visits in the Cancun/Quintana Roo regionPrior experience working with hotels, resorts, restaurants, or hospitality operations .Familiarity with CRM platforms and collaboration tools such as Slack, Confluence, and customer success platforms.Active passport to travel to Chicago for company events (all expenses cover)Excel / Google Sheets (data analysis, reporting)CRM systemsSlack, ConfluenceCustomer Success platforms (Planhat or similar)Contract Type: Independent Contractor (Mexico-based engagement).Annual Customer Success Bonus: Minimum 15 days equivalent (pro-rated for partial year), paid annually.Relocation Support: All business travel expenses covered .Frequent local travel to client sites across the Cancun/Yucatan region.Occasional international travel to Chicago and regional team events (a few times per year).
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Customer Success Manager
hace 2 minutos
Mexico City TITAN A tiempo completoTITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...
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Customer Success Manager
hace 5 días
Mexico City Latin Remote Workers A tiempo completoCustomer Success Manager / Passport Global Please watch this 2-minute video first: Full time / 8 hours per day / Remote Compensation: USD $1,500–$2,000 per month (based on experience) Benefits: 13 days of paid vacation / 5 paid sick days / 11 floating holidays per year Option to purchase 761 shares Must-Haves Based in Latin America Fluent English (written...
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Customer Success Manager
hace 6 días
Mexico City Latin Remote Workers A tiempo completoCustomer Success Manager / Passport Global Please watch this 2-minute video first: Full time / 8 hours per day / Remote Compensation: USD $1,500–$2,000 per month (based on experience) Benefits: - 13 days of paid vacation / 5 paid sick days / 11 floating holidays per year - Option to purchase 761 shares Must-Haves - Based in Latin America - Fluent...
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Customer Success Manager
hace 4 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
hace 4 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Manager Customer Success
hace 2 semanas
Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Manager Customer Success
hace 2 semanas
Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager
hace 3 semanas
Mexico City Syntax México A tiempo completoSyntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax's cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and...
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hace 3 semanas
Mexico City EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer Success Manager
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Mexico City EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
