Customer Success Manager
hace 4 días
About the Company: All Funeral Services is a technology company transforming the funeral and memorial industry. Our B2B SaaS platform helps cemeteries digitize operations, manage plots and services, sell online, and connect with families through integrated tools. After successful commercialization in Israel and the U.S. pilot, we're scaling across Canada and the UK. About the Role: We are looking for a proactive and empathetic Account Manager to nurture and grow our portfolio of clients. You will be the primary point of contact for approximately 80 clients, responsible for building strong relationships, ensuring high customer satisfaction, and identifying opportunities for growth. Your focus will be on onboarding, ongoing support, and gathering valuable client feedback to drive our product and service evolution. Key Responsibilities: Client Relationship & Satisfaction: Build and maintain long-term partnerships through proactive communication, including mandatory monthly syncs. Prioritize customer success and satisfaction. Onboarding & Support: Guide new clients through a smooth onboarding process and serve as their main point of contact for ongoing needs. Feedback & Insights: Systematically collect and analyze customer feedback (NPS, CSAT, feature requests). Translate this data into actionable insights and prioritized reports for the Sales and Product teams. Account Growth: Identify and execute upsell and expansion opportunities within your client portfolio. Collaboration: Work closely with the Sales team by relaying critical feedback and ensuring a seamless customer journey from sale to advocacy. Process & Team Development: Utilize CRM systems effectively and contribute to scaling and improving the account management function. What We're Looking For: Must-Have: 1+ years of experience in B2B SaaS account management or a similar customer-facing role. Excellent communication skills and a high degree of empathy. Proven ability to handle sensitive topics with discretion and professionalism. Experience in gathering, analyzing, and reporting on customer feedback. Proficiency with CRM systems (e.g., Salesforce, HubSpot). Native or fluent English proficiency is required. Nice-to-Have: Experience in a startup or scaling environment. Experience in industries dealing with sensitive life events (though not required). What We Offer: A meaningful role in a company making a difference in a sensitive and essential industry. Competitive compensation: Fixed salary + performance-based bonus The opportunity to directly influence customer success and product direction. A collaborative environment with the potential to grow and help build the account management team. The chance to work with a diverse portfolio of clients. Ready to apply? If you are a proactive relationship-builder passionate about customer success in the B2B SaaS space, we would love to hear from you.
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Customer Success Manager
hace 4 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 3 semanas
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Customer Success Manager
hace 3 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Manager Customer Success
hace 1 semana
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Manager Customer Success
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Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Mexico City Syntax México A tiempo completoSyntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax's cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and...
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Mexico City EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer Success Manager
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Mexico City EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer Success
hace 4 días
Mexico City Aspen Technology A tiempo completoA leading technology company is looking for a Manager, Customer Support & Training in Mexico City. In this leadership role, you'll manage a team of Technical Engineers, ensuring effective collaboration and customer success. The position requires a Bachelor’s degree and 5+ years of relevant experience. You will provide support, resolve issues, and oversee...
