Customer Account Manager
hace 2 días
Customer Account Manager – Packaging & AutomationFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)***About the RoleTheCustomer Account Manageris the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You'll be theprimary point of contactfor customers, supporting everything fromnew formats and upgradestotraining, audits, and service visits.Success in this role is measured bycustomer loyalty, revenue growth, and satisfaction.What You BringStrong understanding of theautomation & packaging machinery industryExcellentcommunication, negotiation, and problem-solving skillsAbility to manage multiple priorities independentlyProfessional, customer-first mindsetStrong organizational and time-management skillsFluent inEnglishfor all job-related communicationsAdvanced proficiency inMicrosoft Office(Excel, Word, Outlook, PowerPoint)Education & ExperienceBachelor's degreein a relevant field (required)10+ yearsexperience withpackaging equipment5+ yearsexperience withfilling & capping machines5+ yearsmanagingcustomer accountsin an industrial/OEM environmentSales & GrowthDrive sales by promotingtooling, upgrades, retrofits, service visits, maintenance contracts, and spare partsIdentify and executegrowth opportunitieswithin existing customer accountsBuild and executestrategic account plansto maximize customer valueAccount Management & Customer RelationshipsManage and grow assignedcustomer accountsBuild strong relationships withkey decision-makers and stakeholdersAct as thevoice of the customerinternallyCustomer Service & SatisfactionDeliver exceptional service and ensurehigh customer satisfactionProactively resolve issues and escalate when necessaryTrack and respond to customer feedback and survey resultsOperational CollaborationPartner withOperations, Engineering, and Serviceteams to support customer needsSupportField Service Technicianswith documentation and parts inventory auditsContribute tonew programs and customer-driven solutionsTravel & Work EnvironmentUp to50% travelto customer sitesOffice-based with frequent customer interactionDomestic and limited international travel requiredAbility to lift up to50 lbsand perform basic physical tasks during site visitsAdditional RequirementsMust be eligible totravel to the U.S. on a tourist (B-1/B-2) visa for training, if applicableAbility to work flexible hours as needed to support customers and projectsFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)***#CustomerAccountManager#AccountManagement#CustomerSuccess#AftermarketSales#B2BSales
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Customer account manager
hace 2 días
Tuxtla Gutiérrez, México Serac A tiempo completoCustomer Account Manager – Packaging & AutomationFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U. S)***About the RoleTheCustomer Account Manageris the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction....
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Account Manager
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Tuxtla Gutiérrez, México Kids2 A tiempo completoPlease note: All resumes must be submitted in English, as the hiring process will be conducted in English.SUMMARYThe Account Manager (fluent in Spanish and English) is responsible for Ecommerce Accounts "Mercado Libre and Amazon", leading business results, including sales volume, spending within budget and share growth. The Account Manager is the lead...
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