Service desk
hace 1 día
Andares ZoneKey ResponsibilitiesProvidehardware, software, and network problem diagnosis and resolutionvia phone, email, chat, and remote desktop support.Respond to and managetickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues tointernal Level 2 and Level 3 support teamsas required.Coordinate and manage relationships withexternal vendors and service providersfor problem resolution.Administeruser access provisioning and account managementactivities.Use theIncident Management Systemto log, track, and resolve incidents and service requests.Perform detailed troubleshooting, includinglog analysis, root cause investigation, isolation, resolution, and follow-up.ProvideLevel 1 remote desktop supportin accordance with established SOPs.Escalate complex or unresolved issues to appropriate support specialists.Support theevaluation, installation, configuration, and setup of PC-based applications, including:Word processorsSpreadsheetsPresentation toolsEmail and communication systemsDatabase management systemsTroubleshootclient software and basic network connectivity issues.Identify, analyze, prioritize, and managecustomer problems and complaints.Conductlimited end-user trainingand assist with the creation of training materials or procedures.Participate inongoing training and departmental development activities.Performroutine maintenance updatesin collaboration with IT teams and business units.Develop and maintaindocumentation, including standards, configurations, process flows, and diagrams.Ensureknowledge transfer and documentation of End User Computing (EUC) operations.Required Skills & QualificationsExperience inIT Help Desk, Desktop Support, or Technical SupportrolesStrong troubleshooting skills acrosshardware, software, and basic networkingFamiliarity withIncident Management / ITSM toolsExcellentcommunication and customer service skillsAbility to prioritize tasks in afast-paced environmentExperience supportingWindows-based systems and common enterprise applicationsNice to HaveExperience working withvendors and third-party support providersITIL knowledge or certificationExposure toenterprise IT environmentsWhy Join Us?Opportunity to work in a collaborative, growth-oriented IT environmentExposure to diverse technologies and business teamsContinuous learning and development opportunities
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Service Desk Agent
hace 14 horas
Zapopan, México Intugo A tiempo completoThe Service Desk agent is responsible for providing Service Desk support services L1 and in some cases L2 and ensuring high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Service Desk agent analyzes the problems and records the issues addressed...
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Service Desk
hace 4 días
Zapopan, México Intecfra A tiempo completo**¿Quiénes somos?**Intecfra, empresa dedicada al giro de venta y arrendamiento de equipo de cómputo y soluciones de TI en general, se encuentra en búsqueda de talento para su área de Mesa de Servicios. Únete al equipo como**:Ingeniero Service Desk**.**Funciones y actividades**:- Atención de incidentes y requerimientos en plataformas de Virtualización...
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Service Desk
hace 4 días
Zapopan, México Intecfra A tiempo completo_**¿Quiénes somos?**_ - Intecfra, empresa dedicada al giro de venta y arrendamiento de equipo de cómputo y soluciones de TI en general, se encuentra en búsqueda de talento para su área de Mesa de Servicios. Únete al equipo como: Ingeniero Service Desk._ - Funciones y actividades:_ - _Atención de incidentes y requerimientos en plataformas de...
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IT Service Desk
hace 4 semanas
Zapopan, México Intugo A tiempo completoWe are looking for an IT Service Desk to implement new and existing customer basic Managed Services.As our IT Service Desk, you will work with customers, vendors, and the assigned project manager to ensure managed networking services are deployed to support customers’ business needs.Qualifications:- English Proficiency- 2+ years of customer support...
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Agente de Service Desk
hace 2 semanas
Zapopan, México Cerebrito.com A tiempo completoNos encontramos en búsqueda de Agente Serivce Desk (Proyecto de 3 meses) Posición: Agente de Service Desk Sr Bilingüe Horarios de trabajo: lunes a viernes de 9 a 19 hrs, Un fin de semana al mes de guardia, con días de descanso compensados durante la semana. Lugar de trabajo: Av. Empresarios 135-Piso 4, Puerta de Hierro, 45116 Zapopan, Jal. Sueldo...
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service desk
hace 1 día
Zapopan, México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate and manage relationships with external vendors and service providers for problem resolution.Use the Incident Management System to log, track,...
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Service Desk
hace 2 semanas
Zapopan, México Epsilon Solutions A tiempo completoEmpresa dedicada a servicios tecnológicos, estamos conectados con las mejores empresas globales.Somos el enlace laboral de atracción de talento TI en México.Estamos en búsqueda de talento para la posición**:Service DesK L1/L2 IT Support** - Escolaridad: Bachillerato o Preparatoria concluida **Experiência**: - 1 año d**e...
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service desk
hace 1 semana
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 2 semanas
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 2 semanas
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
