Sr Post Sales Specialist
hace 2 semanas
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:EL Customer Operations ManagerYour role and responsibilitiesIn this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.The work model for the role is: Hybrid with 4 days x week on site (ABB San Pedro office) 1 day from home. Main Accountabilities: Sales support. Part of the Warranty team for product manufactured out of the Smart Power Monterrey HUB for ETO/CTO covering Switchboards, Power Panels, MCC & LIS offerings. Position will provide comment on specifications for customers/channels/Sales Engineers regarding ABB products/systems/applications. Provides technical support during technical meetings, product presentations and negotiations.Diagnostic studies. Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries.Customer Focus. Pro-active communication with the sales team and other internal functions to guarantee customer satisfaction by providing relevant information and solutions to the case and reported situation.Ensures the resolution of post-sales customer requests/complaints/ disputes (e.g. damage, shortage, technical, warranty, non-conformity, commercial returns, etc.) by coordinating with Sales, Operations, Feeder Factory Quality, and other internal and/or external teams. Be an escalation point for technical issues reported by customers.Presentations. Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues. Responsible for Warranty reporting and insights. Report back to the HUB & plants areas of oppty, frequent issues, and focus areas for quality teams in factories to work on. Service level metrics. Time to solve caes, Tracking of "free of charge" orders, among others.Technical Documentation. Prepares and checks technical documents for submittal to customers.Qualifications for the roleHigh energy level, self-starter, highly analytical, and strong customer serviceEngineer with experience in the electrical, and power systems industry.An strong interest in customer service facing dynamics, with a strong sense of urgency that aligns to warranty claims and on-field customer emergencies.Strong organizational skills with high attention to detail and sense of urgency in dealing with tasks.Experience in electrical manufacturing for switchboards, transformers, panelboards, motor control centers, and/or other electrical components.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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Sr Post Sales Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:EL Customer Operations...
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Post Sales Support
hace 2 semanas
San Pedro Garza García, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:EL Customer Operations...
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Post Sales Support
hace 2 semanas
San Pedro Garza García, México ABB A tiempo completoW ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard - dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co...
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Sr Post Sales Specialist
hace 1 semana
San Pedro Garza García, N. L., México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:EL Customer Operations...
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Sr Post Sales Specialist
hace 1 semana
Centro de San Pedro Garza García, Nuevo León, México ABB A tiempo completoEn ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aEL Customer...
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Sr Post Sales Specialist
hace 2 semanas
San Pedro Garza Garcia, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: EL Customer...
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Post Sales Specialist
hace 2 semanas
San Pedro Garza García, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:EL Customer Operations...
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Sales Support Specialist
hace 1 semana
San Pedro Garza García, México Ruhrpumpen, Inc. A tiempo completoWorking at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, make a difference, and build your career! **Position Objective** The purpose of this position is to coordinate key customer processes. This role is essential in building strong client relationships by ensuring that all documentation and...
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Sales Support Specialist
hace 7 días
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Sales Support Specialist
hace 3 días
San Pedro Garza García, México ABB A tiempo completo**Sales Support Specialist - Technical Sales Support**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of...
