Top Accounts Care Manager

Hace 3 días

cuautitlán, estado de méxico FedEx Jornada completa

FedEx Express Latin America and Caribbean Division is seeking a Manager Dedicated Customer Care to lead and coach a team at the Cuautitlán site. English proficiency is required, with a strong focus on customer service excellence and operations oversight.

The role covers coaching, monitoring with QA support, and managing key accounts with performance analysis across revenue streams and volume. A university-level background and MAESTRO certification are favored.