Operations Manager, Medical Communications

hace 6 meses

Mexico City Thermo Fisher Scientific A tiempo completo

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Leads key client relationships and supervises the operations of the program team providing medical/clinical information to enhance operational quality and client dedication. Advises and directs strategic planning for program operations and provides input on team budgets/invoicing, recruiting, and forecasting. Mentors, trains and supervises junior level managers, healthcare professional program staff, and/or other program support staff on the program team to ensure contracted services are provided in accordance with client and department policies and procedures and contractual agreements

A day in the Life:

May supervise program staff providing medical/clinical information, using medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. Oversees and/or completes development of client reports and procedural documents. Maintains detailed program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program. Coordinates all aspects of program training including conducting training, developing curriculum, and detailing and maintaining training records and curriculum. Acts as a resource for front line staff for assistance with leading their scope of service. May function as the front line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Keys to Success:

Education

Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)

Experience

Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year).

Knowledge, Skills, Abilities

Strong leadership skills Strong attention to detail and organizational skills Effective verbal and written communication skills Excellent problem solving and analytical skills Proven time management skills and multi-tasking skills Strong interpersonal and decision making skills Ability to mentor and train staff Excellent language skills must be proven if the position requires languages other than English Ability to work in a team environment and/or independently as needed

Management Role:

Leads experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions ( performance and salary reviews, promotions, time off requests, timesheet and expense report approvals).

Physical Requirements / Work Environment

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences Frequently interacts with others, relates critical information to diverse groups both internally& externally Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of driven concentration Performs a wide range of complex tasks as figured out by variable demands and changing conditions with little predictability as to the occurrence May require travel. (Recruiter will provide more details.)

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