Technical Implementation Manager

hace 4 semanas


Mexico City JPMorgan Chase & Co. A tiempo completo

Main responsibility is to effectively oversee the set-up of next generation treasury services/cash management products and solutions. Excellent technical, relationship, project management, and leadership skills are essential. The ability to be nimble, adapt quickly, and influence partners will be of paramount importance.

In this role you will work closely with clients, Sales, Product, Operations, and Client Service to enhance global client satisfaction through the delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy. This candidate will also serve as a mentor to other team members and act as an escalation point. The team supports products such as API, ACH, Check Print, ARP, Image Cash Letter, SWIFT, Billing Transmissions, and eLockbox.

We are seeking an innovative, passionate, and proactive partner to deliver a seamless end to end client experience. The candidate must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. The candidate must also be able to present the status of an implementation to senior stakeholders, both internally and externally. The individual will manage multiple complex deals/projects concurrently that may have competing priorities, resources, and timelines - and must be able to support broader program management of large clients as well as internal key initiatives. This includes providing consultation to clients on product capabilities, method of payment/currency requirements, gathering and documenting requirements, and analysis and expertise with various formats (JSON, SWIFT MT, ISO XML, NACHA, EDI X12, flat files, .

Ultimately this role is responsible for ensuring client business requirements are translated properly and satisfied throughout the implementation of payment solutions and delivery against the mandated agreements. The candidate will be responsible for solutioning, early engagement activity, participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Wholesale Payments space.

Qualifications

Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred.

Coding, developer or product development skills preferred.

Seasoned project management and problem-solving skills required.

Client-facing experience preferred.

Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.



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