Technical Consulting Engineer
hace 4 semanas
=== WHAT YOU’LL DO ===
ALL CMS TEAM MEMBERS ARE EXPECTED TO MAKE VALUABLE CONTRIBUTIONS IN THE FOLLOWING AREAS:Understand and meet customer agreements (SLO/SLA/commitments).Follow and participate in the improvement of detailed team processes.Identify and adhere to cost reduction measures.Be accountable for following established team processes.Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management).Collaborate with peers and across multiple teams.Maintain knowledge and skill levels required to perform role effectively.Actively share and develop innovation and automations for continued improvement wherever possible. SPECIFIC TO THE ROLE OF COMPLEX SERVICE REQUEST ENGINEER, RESPONSIBILITIES MAY INCLUDE: Ensure accurate execution of detailed and approved requests in customers’ production environments.Adhere to and carry out Change Enablement processes and policies of Cisco and customers.Support Change Managers on Change Advisory Board (CAB) meetings, whether internal and external.Take all appropriate steps to mitigate risk of impact to customers’ production environment due to implementation of approved changes.Validate service request execution process prior to production implementation.Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change.Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline.Provide continual communication to customers before, during and after execution of approved service requests. === WHOM YOU’LL WORK WITH === CX is a team of outstanding technical guides whose #1 focus is to deliver elite customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.As part of the Cisco CMS organization, you are joining a dynamic, fast paced and encouraging team, where you’ll learn and grow as you run the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive outstanding insight into the IT services industry. === WHO YOU ARE === You are meticulous, organized, work well with others, and are truly a great teammate Protecting customer data and environments is critical to your work ethic. You have excellent verbal and written communication skills. You have a deep understanding of the tenets of Change Enablement and its paramount importance to the protection of the customer environment. Can you see the big picture even when analyzing multiple sophisticated factors under pressure? === WHAT YOU KNOW === MINIMUM REQUIREMENTS Possess a BA degree or equivalent experience in a technical field. 5+ years of experience in the following areas: Managed Services including network operations/technical support role and/or a technical architecture/implementation role with good understanding in core Routing and Switching Technologies. Mastery level certification like CCNP/CCIE DC/R&S/SP or equivalent. Deep technical experience in Routing & Switching or Service Provider/Data Centre including practical experience on Cisco products OR expertise on SD-WAN(Viptela and Meraki) understanding and good hands-on experience is a must. Experience supporting wireless network infrastructures, including Cisco or other competitor's products preferred. Strong written/verbal communication abilities. (Being bilingual English-Spanish is mandatory possessing a C1 level, as a minimum. Non-bilingual candidates will not be taken into consideration) Handle task priorities while handling multiple customer commitments. Work independently with minimal direction. Strong interpersonal, organizational, and collaboration skills. PREFERRED REQUIREMENTS In addition to the above required skills, experience in some of the following would be an added advantage: Scripting and Automation (Python etc) Load balancer solutions, including F5, Radware and Netscaler SD-A (DNAC) Expertise in Load Balancing & Global/DNS Load Balancing technologies. Extensive practical experience in design and implementations on Citrix Netscaler and software appliances. Cisco Application Control Engine or F5 preferred. Proficiency with L4-L7 Load Balancing NetScaler, Firewall/Security Products preferred.-
Technical Consulting Engineer
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You’ll Do As a Customer Experience Technical Consulting Engineer Intern, you will work on innovative technology with a keen focus on enabling Cisco’s global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to...
-
Technical Consulting Engineer, Enterprise Wireless.
hace 4 semanas
Mexico City Cisco A tiempo completoTechnical Consulting Engineer, Enterprise Wireless What You'll Do Customer Experience Technical Services organization seeks a Technical Consulting Engineer (TCE) in Wireless LAN technology space to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, the TCE provides...
-
Consulting Engineer DNAC.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do You'll be required to perform the duties of Network Consulting Engineer which include but not limited to below: •Provide planning, Designing and Implementation services to Cisco’s Professional Services Customers. •Participates in or leads complex network migrations projects from Cisco to Cisco or any competitive platforms to Cisco....
-
Technical Consulting Engineer.
hace 4 horas
Mexico City Cisco A tiempo completoKey areas of responsibility: ·Manage Cases opened by internal and externalcustomers. ·Troubleshoot issue as defined in the case: Escalate by opening a collaboration with technical lead; or reassign the case to other team should case be outside our jurisdiction. ·Update all cases throughCSOne, ensuring accurate and timely notes are kept for all...
-
Technical Consulting Engineer DNA.
hace 3 semanas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Support Engineer 1
hace 4 semanas
Mexico City Datadog A tiempo completoTechnical Support Engineer 1 - Mexico City Mexico City, Mexico
-
Technical Consulting Engineer
hace 4 horas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Consulting Engineer
hace 3 semanas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Autodesk Technical Engineer
hace 21 horas
Mexico City Acute Talent A tiempo completoPosition Overview:The Autodesk Technical Engineer will be responsible for managing and optimizing various cloud-based project management tools, including Figma, Smartsheet, Aha!, Airtable, Miro, Product Plan, and Product Board. This role will involve working closely with the development team to integrate these tools into our technological stack and develop...
-
Technical Support Engineer 2
hace 4 semanas
Mexico City Datadog A tiempo completoTechnical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...
-
Technical Consulting Engineer
hace 2 semanas
Mexico City Cisco A tiempo completoTechnical Consulting Eng. Data Center ·Location:Mexico City, Mexico ·Area of Interest:Customer Experience ·Job Type: Professional Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant...
-
Technical Consulting Engineer
hace 4 horas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll...
-
Technical Consulting Engineer
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity. You will provide support on a world-wide basis Work on problems...
-
NIBU Technical Support Engineer
hace 3 semanas
Mexico City Nissan Motor A tiempo completoAt Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life. We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team. The Technical Support Engineer will be responsible for providing technical assistance and support to our customers,...
-
Solutions Engineer
hace 4 semanas
Mexico City Infobip A tiempo completoA Solution Engineer is an individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of...
-
Technical Project Engineer.
hace 4 semanas
Mexico City Eosol Group A tiempo completo¿Quiénes somos? EOSOL es una empresa de ingeniería y asistencia técnica internacional con las oficinas centrales en Pamplona, España y con presencia en Francia, Portugal, Estados Unidos, México, Chile, Colombia, Egipto, Sudáfrica, Marruecos y Kuwait. Tenemos una posición única en el mercado del sector de las energías renovables con soluciones para...
-
Sr. Technical Support Engineer
hace 3 semanas
Mexico City Alia Integrando Talento A tiempo completoDescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...
-
Engineer Retail
hace 5 días
Mexico City Azka IT Consulting A tiempo completoAZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Engineer Retail.Requirements:SkillPOS application like TP.netMSSQL database RecommendedSystem administrationScripting (devops mindset)Control-M proficiencyKnowledge of Cloud concepts: IAAS, PAAS, SAASAPI...
-
Technical Support Engineer
hace 3 semanas
Mexico City Copeland A tiempo completoTechnical Support Engineer Job Description / Responsibilities: Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. ...
-
Technical Support Engineer
hace 2 semanas
Mexico City Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
