Customer Services
hace 2 meses
- Una atención rápida: a nadie le gusta esperar, y menos aún si es para resolver un problema. Para tu cliente es importante solucionarlo y quiere sentir que también lo es para ti. Que vas a hacer todo lo posible para ayudarle y que, además, vas a hacerlo rápido.
- Amplia disponibilidad de tus agentes: no recibir respuesta o escuchar una grabación informando de que todos tus agentes están ocupados no son buenas maneras de empezar tu proceso de atención al cliente. Para tu cliente su problema es urgente y no hacerle saber enseguida que vas a solucionarlo puede hacer que lo pierdas fácilmente.
- Escucha activa y empatía: no sirve de nada pedir feedback a tus clientes si luego no vas a implementar las mejoras que sugieran. Lo mismo pasa si tienen la sensación de que tus respuestas o acciones no resuelven los problemas que ellos te plantean. La función de tu departamento de customer service no es solo solucionar sus dudas o incidencias; es hacer que se sientan escuchados y acompañados. Una buena actitud de tus agentes es vital para demostrarles que son importantes para ti.
- Variedad de canales de comunicación: no todo el mundo se siente cómodo con los mismos canales. La gente joven prefiere comunicarse por escrito a través de Internet y las personas menos familiarizadas con la tecnología prefieren hacerlo por teléfono, por ejemplo. Asegúrate de ofrecer a tu público la posibilidad de escoger cómo quiere comunicarse contigo a través de una estrategia omnicanal o multicanal de atención al cliente.
Requisitos:
Haber trabajado en puesto similar por lo menos tres años
Conocimiento de seguros de gastos medico mayores
Conocimiento de medicina en general
Saber utilizar paqueteria Windows
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