Dispatch Technician

hace 2 semanas


Ciudad de México WTW A tiempo completo

The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch Technician ensures the efficient configuration of technical workspaces and distribution of hardware and IT peripherals.

This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners. This ensures the fulfillment of business requirements and alignment with company and business segment strategies.

The Role

Onsite Support Key Responsibilities

Provide on-site technical support to colleagues that includes, troubleshooting hardware, software, and the setup of laptops as required. Install, configure, and maintain in-office workspaces, printers and other IT peripherals as required. Collaboration with other IT teams to ensure the seamless integration of systems and resolve various complex technical issues that cannot be resolved remotely. Support the business in aligning existing or new service. delivery, support solutions to meet requirements and expectations whilst aligning to company strategies.  Effectively manage the purchasing, distribution, and stock level of IT peripherals within designated locations Diagnose and resolve technical issues promptly and efficiently. Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution. Following a ‘Hub and Spoke’ model, this role will work very closely with the wider Service management team. The technician will have a set hub location but will be required to travel to other WTW sites as needed to provide in office support. Collaborate with the 3rd party vendors and engage in the management/operation of those services and its resources to maintain high-quality outcomes .
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