Junior Service Support Specialist

hace 4 semanas


México Ericsson A tiempo completo

**About this outstanding opportunity**

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

**Job Summary**:
Join us as a **Junior Service Support Specialist** A position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

**You will**:

- Be responsible for handling Dispatch and Logistics managed services that involves Field Technician Workforce assigning, dispatching and coordinating activities for corrective and preventive maintenance.
- Be the support to our Customer Work Orders Corrective and Preventive maintenance activities.
- Dealing with Logistics topics as Material and Telecommunication device deliveries and return to different vendors.

**Responsibilities**:

- Customer order handling Ericsson System Intakes
- Service Desk Processes
- Field Operations Dispatch Processes
- Service Operations Activities
- Proactive Customer services

**To be successful in the role you must have**:

- Welcome any bachelor’s degree or truncated career. (welcome recent graduates)
- At least 6 months on Service Desk or Customer Service. (Desirable)
- Advance communication English skills (90% or more).
- Work Under pressure with great service attitude.
- Knowledge sharing and collaboration skills.
- Teamwork skills
- Follow instructions & procedures and propose process improvements.
- Have availability to roll shifts.
- Excel Intermediate and Programming Skills Basic or intermediate level. (Desirable)

**Benefits**:

- Contract type: full time;
- Vacation
- Medical & life insurance;
- Vacation prime and Christmas Bonus over law benefits
- Food tickets
- Saving found
- Career plan mentoring;
- Referral bonuses for recommending your friends to work at Ericsson.
- Learning platform to develop your knowledge, skills, and proficiencies & curated external content - articles, videos, courses, podcasts, and books from Degreed

**What happens once you apply?**

To prepare yourself for next steps, please explore here:



  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...


  • Ciudad de México Concentrix A tiempo completo

    Description Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale. The Catalyst Team is seeking to hire a Jr. IT...


  • México EX Squared Outcoding A tiempo completo

    Become an Outcoder as a Application Support Specialist The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications. What...

  • IT Support Specialist

    hace 4 semanas


    Ciudad de México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office! The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in...

  • IT support specialist

    hace 4 semanas


    México Fabricair, Inc. A tiempo completo

    Join Our Team as an IT Support Specialist: Spearhead Technological Innovations and Enhance Our Market Position At the forefront of our technological advancement, we are seeking a highly motivated and skilled IT Support Specialist to join our cutting-edge team, at our Silao, Guanajuato Mexico facility.This role is essential in fostering our company's...

  • Junior Process Control

    hace 4 semanas


    México Omya Interantional AG A tiempo completo

    Junior Process Control & Automation Specialist The Junior automation engineer will assist other engineers in the automation scope for capital projects in the region. This Includes PLC and SCADA programming, readiness and setup for OT systems and data engineer support,this person will travel extensively to sites for helping during commissioning and startups...


  • Ciudad de México Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Ciudad de México Milestone Systems, Inc. A tiempo completo

    Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone! The Sales Support Specialist, LATAM works closely with our field and inside Channel Sales teams to support our Channel Partners. You will work side by side with the teams, becoming familiar with projects they are handling,...


  • Ciudad de México Bruker A tiempo completo

    Overview: Today, worldwide more than 7,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation...


  • Ciudad de México Prometeo Talent A tiempo completo

    **Introduction** Welcome to an **exciting opportunity at Prometeo Talent**! We're pleased to introduce a role as a **Tech Support Specialist **with a dynamic company specializing in a ticketing platform tailored for performing arts and dance events in the United Kingdom. Join us in making a difference in the world of live entertainment. **The **Role** As...


  • México Vínculo Estratégico RH A tiempo completo

    **BACHELOR DEGREE**:Electronic, Mechatronic or Computer Systems Engineering. **LANGUAGES**:Fluent business English **SOFTWARE**:Familiar with Microsoft program and APPS **EXPERIENCE**:1- 2 years of experience as a software call center or customer service and support. Valid Passport and American VISA. Driving License and own car. **Main...


  • Ciudad de México Siemens Mobility A tiempo completo

    **Job Description**: **Job ID**: - 368723**Company**: - Siemens, S.A. de C.V.**Organization**: - Siemens Real Estate**Job Family**: - SCM-Procurement / Supply Chain Logistics**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - PermanentSiemens Real...


  • México Freudenberg Group A tiempo completo

    Empowering people, creating technology. **Responsibilities**: The Customer Service Specialist is responsible for interacting with customers on behalf of the company to provide information and respond to inquiries regarding new orders, existing orders, product support, and complaints. Qualifications: The Customer Service Specialist is responsible for...

  • Site Support Specialist

    hace 4 semanas


    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23074230 **Job Category** Administrative **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Project Specialist is responsible for supporting the department operations as part of the...


  • Ciudad de México ABB Schweiz AG A tiempo completo

    Service Sales Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Ciudad de México MultiLatin Background Screening A tiempo completo

    ¡Somos la empresa líder en Background Screening con presencia a nível internacional! **CUSTOMER SERVICE SPECIALIST** **URGENTE** **Funciones a realizar**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de...

  • Service Support Associate

    hace 4 semanas


    Edo. de México Emerson A tiempo completo

    **Essential Job Functions: **Job Function** **Duties** - Operational Support & Coordination - Provides technical support for Service teams in Customer Support, Quotation of parts, and Operations - Monitors system tools of the PSP Technical Help Desk and delivers timely, accurate information to ensure repairs meet OEM requirements and customer expectations -...

  • O2c Specialist

    hace 1 mes


    México ABB A tiempo completo

    **O2C Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • México MedTrainer A tiempo completo

    **Company Description** MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management. **Profile...