AML Monitoring Transactions Analyst

hace 6 meses

Mexico City Wipro A tiempo completo

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Retail Banking(Card Operations)

  • AML Ops Analyst

    hace 5 meses

    Mexico City Nubank A tiempo completo

    About Nubank Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the worlds largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. our institutional page  About the role Ensure the sustainable Nubank's...

  • Security Monitoring Analyst

    hace 2 meses

    Mexico City Nuvit Service A tiempo completo

    Security Monitoring Analyst A Monitoring Analyst position is open in the Cyber Fusion Center (CFC) with a focus on monitoring indicators of attack and improving processes and procedures. The successful candidate for this role should have experience reviewing security events from multiple systems (Windows, Unix, routers, switches, and endpoints) and...

  • Compl AML KYC Analyst 2

    hace 6 meses

    Mexico City 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. ...

  • Security Monitoring Analyst

    hace 5 meses

    Mexico Nuvit Service A tiempo completo

    Security Monitoring Analyst A Monitoring Analyst position is open in the Cyber Fusion Center (CFC) with a focus on monitoring indicators of attack and improving processes and procedures. The successful candidate for this role should have experience reviewing security events from multiple systems (Windows, Unix, routers, switches, and endpoints) and...

  • EHS Content Developer

    hace 6 meses

    Mexico City ERM A tiempo completo

    This is the role The EHS Content Developer - Monitoring Analyst assists the ERM Libryo Content Team in the Latin American pod for further content development; including monitoring, analysing and processing regulations primarily in the areas of environmental and health and safety. Amongst other things, you are required to: ● Conduct research into...

  • Analista KYC AML de cumplimiento

    hace 5 meses

    Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. ...

  • Analista KYC AML de cumplimiento- Bilingüe

    hace 6 meses

    Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. ...

  • Financial Analyst

    hace 6 meses

    Mexico City VISA A tiempo completo

    Job Description And Responsibilities The Financial analyst role reports to the Controllership Support Manager for Mexico and is responsible to assist Business Functions for the Andean Region (Colombia, Ecuador, Perú and Venezuela) such as Marketing, VCA, Product Solutions, Sales, and other functional areas to manage high P&L impact projects as...

  • Operations Associate, Financial Crimes

    hace 6 meses

    Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Kyc/ Cdd/ Esg Analyst with French

    hace 7 meses

    City, México Prime Personnel A tiempo completo

    A small prestigious international Bank has an exciting opportunity for a dynamic new addition to the team. Your duties will include: - Performing AML risk assessments, CDDs and ESG analysis, from trade inception - Training to become an ESG analyst - KYC, CDD, EDD and on-boarding - Performing ESG assessments and managing the internal approval process Your...

  • Analista KYC

    hace 5 meses

    Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. ...

  • Senior Financial Analyst

    hace 7 meses

    Mexico City Spin Master Ltd A tiempo completo

    Job Description : What will you work on?  Senior Financial Analyst is the professional collaborating with the Accounting Manager for month-end procedures, financial reporting as well as intercompany transactions.On day-to-day operation, Accounting Manager and Senior Financial Analyst will ensure the compliance with internal policies, processes, as...

  • M and TD Analyst

    hace 5 meses

    Mexico City HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Accounting Analyst

    hace 6 meses

    Mexico City Kohler Co. A tiempo completo

    Accounting Analyst Work Mode: Remote Location: Mexico City   Opportunity BASIC FUNCTION  Under the supervision of the Supervisor finance Mexico operations is responsible for controlling the fixed assets, as well as, for processing treasury transactions and related activities of the company; additionally and participate in the budgeting...

  • Account Analyst

    hace 6 meses

    City, México Edelman A tiempo completo

    Edelman Infrastructure team is looking for an Accountant Analyst! Accountant Analyst responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes. You...

  • Sr. Actuarial Analyst, Health

    hace 4 meses

    Mexico City Reinsurance Group of America A tiempo completo

    Position Overview  The Sr. Actuarial Analyst performs pricing, modeling, risk analysis, structuring, and other actuarial activities. Works with other team members as needed to determine client needs and objectives, understand and analyze client information, and design terms and structures of transactions to meet those needs and objectives. Documents...

  • Financial Analyst, BPA

    hace 6 días

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Financial Analyst, BPA At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact...

  • Technical / System Analyst Intermediate

    hace 2 meses

    Mexico City Nuvit Service A tiempo completo

    Technical/Systems Analyst IntermediateDescription Support the new integration of applications and new data configurations into Sail Point Setup New Access rules. Log Analysis for the Creation/Modification & Deletion of User accounts Monitoring the Scheduled Jobs (Task Schedulers), documenting of issues, taking the corrective Action if there are failures...

  • Senior Appian Platform Support Analyst- AWS Cloud

    hace 5 meses

    Mexico City Nuvit Service A tiempo completo

    The role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...

  • Compliance Audit Analyst

    hace 5 meses

    City, México Tala A tiempo completo

    **About Tala** Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by...