Technical Account Manager

hace 4 semanas

Monterrey, México Enroute A tiempo completo

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved to know our people; we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

We are looking for a Technical Account Manager with English and Portuguese language skills to join our Customer Excellence team.
As a Technical Account Manager you will manage day-to-day technical queries, investigations, and issues, maintaining subsequent technical relationships with internal and external customers through to resolution. Apply in-depth knowledge of implementations with API/Platform/Publisher clients and reduce overall time-to-resolution for assigned tickets.

Requirements

- Bachelor's degree in Computer Science or equivalent.
- Proficiency in Excel, SQL, and / or JavaScript or any other scripting language is a plus.
- 1-5 years of experience helping customers achieve their desired outcomes; ideally in customer support, ad ops, technical services, or business operations/program management capacity.
- Excellent written, verbal, and listening skills (English/Spanish/Portuguese)
- History of collaborating effectively within cross-functional teams is a plus.
- Language proficiency required English, Spanish, and Portuguese.

Responsabilites:
- Tag-related issues, implementation concerns, data feeds, and reporting.
- Debug reported delivery discrepancies.
- Resolve PMI campaign issues.
- Extracting information.
- Pulling and reviewing performance data.
- Investigate possible issues.

Benefits

  • Monetary compensation
  • IMSS
  • Insurance of major medical expenses
  • Minor Medical Insurance (Ammsa)
  • Life insurance
  • Funeral Expenses Insurance (PreviMed)
  • Holidays and Vacations
  • English Classes
  • Certifications
  • Educational agreements
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Equal employment


Enroute is vowed to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of employment without regard to the following: Race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, including family medical history, physical or mental disability, military or veteran status, citizenship and / or migration status, child and spousal support withholdings, expunged criminal records, any other protected class, in accordance with applicable federal, state, and local laws.

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