Associate Technical Account Advisor

hace 3 días

Monterrey, México Blue Yonder A tiempo completo

BY Job Title: Associate Technical Account Advisor

The Associate Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.

The Associate Technical Account Advisor is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. As a junior role or entry level position, the functions of the Associate TAS are supervised by a more senior Technical Account Advisor or Technical Account Manager when necessary.

What you'll do: Among the responsibilities and duties these are the most relevant of the role

.- Collaborate with the CSM (When present as part of the account team) to drive adoption and satisfaction
.- Produce and deliver monthly Service Level Agreements reports to customers, and ensure SLA compliance
.- Ensure adherence to SaaS policies and procedures
.- Own inbound customer calls / case handling
.- Drive all service management activities (incidents, change requests, enhancement requests, Root Cause Analysis) 
.- Own disaster recovery process and issue resolution
.- Responsible for proactive technical guidance for all Blue Yonder and customer IT projects
.- Create and own Customer Success Plans for relevant stakeholders
.- Collaborate & coordinate effectively with all Blue Yonder internal dept’s (Consulting, PD, Shared Services Lead (SSL) organization, Solution, Service Management, etc.) for faster resolution of issues
.- Collaborate with Cloud SSL Manager to track and approve transition from Implementation to Delivery
.- Provide technical / feature-specific advice when requested
.- Prepare for and participate in Customers business reviews

Primary KPIs:
1. Customer Health:SLA performance management Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
2. Customer Satisfaction: NPS / CSAT scores, % customer retention, attrition, and churn
3. Advocacy: % Growth in reference-able customers

Secondary KPIs:
1. Adoption: Deployment, utilization, and value realization
2. Commercial Growth3. Annual recurring revenue(Base revenue + pricing + upsell and cross-sell revenue – churned revenue) Generating leads to help with up-selling and cross-selling

What we are looking for:

•Bachelor’s degree and minimum 5 to 8 years of experience in Software development

•Candidate with customer facing skillset is preferred

•Strong communication skills and escalation management skills

·Knowledge of SaaS and Cloud

·Supply chain knowledge is an added advantage

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Technical Account Advisor Int

    hace 1 semana

    Monterrey, Nuevo León, México Jda Software A tiempo completo

    Technical Account Advisor Int page is loaded Technical Account Advisor Int Apply locations Monterrey time type Full time posted on Posted 4 Days Ago job requisition id Job Description Blue Yonder Title: Technical Account Advisor - IntOverview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to...

  • Technical Account Advisor Int

    hace 3 días

    Monterrey, México Blue Yonder A tiempo completo

    Job Title: Technical Account Advisor Int Overview: The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Job Title: Technical Account Advisor Int Overview: The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, Nuevo León, México Istituto Marangoni A tiempo completo

    Job Title: Technical Account Advisor IntOverview: The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working...

  • Technical Account Advisor

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: - Technical Account Advisor Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships...

  • Technical Account Advisor

    hace 1 día

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: - Technical Account Advisor Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships...

  • Technical Account Advisor Int

    hace 3 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: - Technical Account Advisor - Int Other Comparable titles: - Technical Account Manager Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and...

  • Technical Account Advisor

    hace 3 meses

    Monterrey, México Blue Yonder A tiempo completo

    OverviewThe Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical...

  • Technical Account Advisor

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    OverviewThe Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical...

  • Technical Account Advisor

    hace 1 semana

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Technical Account AdvisorOverview: Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships with our...

  • Technical Account Advisor

    hace 1 semana

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment.They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Collaborate with the CSM...

  • Technical Account Advisor Int

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    **Job Description**: - Blue Yonder Title: - Technical Account Advisor - Int- Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Technical Account Advisor IntOther Comparable titles: Technical Account ManagerOverview: Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the...

  • Technical Account Advisor

    hace 3 semanas

    Monterrey, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the...

  • Technical Account Advisor Int

    hace 1 semana

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Collaborate with the...

  • Associate Technical Professional

    hace 5 días

    Monterrey, México KBR A tiempo completo

    **Title**: Associate Technical Professional

  • Technical Advisor

    hace 2 semanas

    Monterrey, México KBR A tiempo completo

    **Title**: Technical Advisor - Piping Under broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company. Negotiates critical and controversial issues with top-level engineers and officers of...

  • Technical Associate

    hace 2 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Job Title: Entry-Level Technical Associate Overview: This is an entry-level role that will work with BY internal customers that are implementing BY Solutions. The Technical Associate will learn about BY platforms and solutions. They will use BY’s preferred platforms and test frameworks to create content, utilities, and automated tests to reduce the time...

  • Technical Associate

    hace 1 semana

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Title: Entry-Level Technical AssociateOverview:This is an entry-level role that will work with BY internal customers that are implementing BY Solutions. The Technical Associate will learn about BY platforms and solutions. They will use BY's preferred platforms and test frameworks to create content, utilities, and automated tests to reduce the time to...