(MX) Customer Care Analyst

hace 3 días


Cuautitlán Izcalli, México Wallenius Wilhelmsen A tiempo completo
Overview:

Support, Monitoring and Follow-up of operational activities through Internal WWS and External Client Systems.



Responsibilities

Administrating all reports from the last day (Start report, Inventory, Available load, check status of units). Close communication with customer when requires information from campaigns. Close communication with operations team. Coordinates delivery around units per day with the client by carhaul. Attends meeting, reviews daily requirements. Supports all daily requirement in the department. (Special report, documentation, coordinate staff (Carhaul and rail loading).

Qualifications

SOP, EHS, Kaizen, 5S, WOW. Microsoft Office computer skills, and database navigational skills. English language proficiency at beginner level. Experience to operations process and warehouse management. Experience with Wits(Inventory, holds, units status, load delivery, EDI .

Work style:

Customer centred. Focus on results. Frustration tolerance Problem solving. Work Organization.

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