Application Support Analyst
hace 2 semanas
About the Role
In this opportunity as Application Support Analyst , you will: Provide application and technical support to Legal Platform customers across the entire product range. Liaise with customer personnel and internal development teams to troubleshoot software, or system configuration issues, and identify and provide solutions. Provide exceptional customer support experience, by effective documentation of customer issues and updating customers on a regular basis. In addition to customer support responsibilities, you will also have the opportunity to play an integral part within the implementation and configuration process for new customers. Must be a self-starter who loves to learn, share information, and be a Product Champion for the team. Participate as part of the global emergency support weekend rotation for escalated issues and supporting customer migrations.
Process Improvement:
Identify process improvement needs, recommend solutions, and implement changes needed to grow the teams HighQ/Contract Express/West KM Collaborate with other technical teams to quickly identify issues and resolve to the customer's satisfaction.
About You
You're a fit for the role of Application Support Analyst if your background includes:
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model : We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-IL1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
-
Workday Application Support Analyst
hace 4 semanas
Mexico City Fresenius Medical Care, North America A tiempo completoProvide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and...
-
Workday Application Support Analyst
hace 2 semanas
Mexico City Fresenius Medical Care, North America A tiempo completoProvide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and...
-
Application Support Analyst
hace 2 semanas
Mexico City Innovative Systems A tiempo completoInnovative Systems is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a talented bi-lingual (English/Spanish) or tri-lingual (English/Spanish/Portuguese) Application Support Analyst. You will support clients in Latin America, North America and possibly other parts of the world. The...
-
Application Support Analyst
hace 2 meses
Mexico City Innovative Systems A tiempo completoInnovative Systems is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a talented bi-lingual (English/Spanish) or tri-lingual (English/Spanish/Portuguese) Application Support Analyst. You will support clients in Latin America, North America and possibly other parts of the world. The...
-
IT Application Support Analyst
hace 3 semanas
Mexico City MMC Corporate A tiempo completoMarsh is seeking candidates for the following position, based in Mexico office:IT Application Support Analyst  What can you expect?Your role as IT Application Support Analyst is to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to...
-
IT Application Support Analyst
hace 2 semanas
Mexico City MMC Corporate A tiempo completoMarsh is seeking candidates for the following position, based in Mexico office:IT Application Support Analyst  What can you expect?Your role as IT Application Support Analyst is to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to...
-
Technical Application/Production Support Analyst
hace 3 semanas
Mexico City STAND 8 A tiempo completoSTAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. The Technical Application/Production Support Analystwill serve as a critical link between our business objectives and technical capabilities. You...
-
Technical Application/Production Support Analyst
hace 2 semanas
Mexico City STAND 8 A tiempo completoSTAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. The Technical Application/Production Support Analystwill serve as a critical link between our business objectives and technical capabilities. You...
-
Application Support Analyst
hace 2 semanas
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as Application Support Analyst - Customer Service, you will: Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate...
-
Senior Support Analyst, Application Support
hace 3 semanas
Mexico City Maersk A tiempo completoThe Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing,...
-
Senior Support Analyst, Application Support
hace 2 semanas
Mexico City Maersk A tiempo completoThe Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing,...
-
Application Support Analyst
hace 2 meses
City, México Capgemini A tiempo completo**Position: Application Support Analyst** **Experience level**:Middle **Education level**:Bachelor Degree **Location**:any state of Mexico **Industry - Sector**: **What you’ll do?** Problem Analysts Ability to analyze problems, find root cause and document it, Manage rand manage expectations and priorities of the different problems faced, communicate...
-
Oracle Application Support Engineer
hace 3 semanas
Mexico City Thomson Reuters A tiempo completoAbout the Role : This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part...
-
Oracle Application Support Engineer
hace 2 semanas
Mexico City Thomson Reuters A tiempo completoAbout the Role : This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part...
-
Application Support Engineering
hace 4 semanas
Mexico Nuvit Service A tiempo completoThe Application Support Engineering team is responsible for application deployment, production and lower environment support, incident resolutions, stability, and maintenance efforts. In addition to the production environment for SC Originations and Servicing that this team supports, there are an estimated 30+ lower environments that this team continually...
-
Application Support Engineering
hace 2 días
Mexico Nuvit Service A tiempo completoThe Application Support Engineering team is responsible for application deployment, production and lower environment support, incident resolutions, stability, and maintenance efforts. In addition to the production environment for SC Originations and Servicing that this team supports, there are an estimated 30+ lower environments that this team continually...
-
Application Analyst
hace 3 semanas
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as Application Analyst , you will: Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble...
-
Application Analyst
hace 2 semanas
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as Application Analyst , you will: Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble...
-
Senior Analyst
hace 3 semanas
Mexico City MMC Corporate A tiempo completoMarsh McLennnan is seeking candidates!! - Specialist - IT Application/Production Support Marsh McLennan is seeking an experienced Specialist - IT Application/Production Support â to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The...
-
Application Manager SuccessFactors
hace 1 mes
Mexico City Nouryon A tiempo completoApplication Manager SuccessFactors We are looking for an Application Manager who is specialized in SuccessFactors to join our team of Changemakers. Does that sound like you? About the Job A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic...