Workday Application Support Analyst
hace 3 semanas
Provide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and application issues. For more complex needs, the application support analyst will decide whether to address the issue themselves or escalate it to the next level. The Level 2 ASA will be located at the regional level, collaborating with the ASM team and the country/global HR team, acting in accordance with ASM governance and processes.
1- Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and application issues. For more complex needs, the application support analyst will decide whether to address the issue themselves or escalate it to the next level. The Level 2 ASA will be located at the regional level, collaborating with the ASM team and the country/global HR team, acting in accordance with ASM governance and processes.
2- Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes, Interact with Global Support Team on incidents that require escalations, Prepare and maintain ad hoc and advance reports, Integration management including monitoring of integration runs and assisting in de-bugging integration issues, Actively monitor and research application error handling and escalate problems using defined escalation procedures, Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing, Manage to SLA and SOP requirements
3- Execute data maintenance activities including preparation of mass load transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
4- Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications • Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users.
5- Deliver Workday user training to HR staff, Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution.
6- Educate HR employees on Workday HR resources available to them and encourage the use self-service tools.
7-
Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users • Maintain System Change & Documentation Repository Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. * This can include nights and weekends We are looking for an engaged and curios individual with experience from working in a modern HRIS Support environment.
Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.-
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