Account Receivable Agent

hace 1 mes

Guadalajara, México Expeditors A tiempo completo
Job Description

Manage Accounts Receivables processes, including receiving, safeguarding, deposit, and recording of receipts and assisting in the Credit Management process, ensuring Customers remain within agreed credit and payment terms.

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 

        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution: Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          

Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  

Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

AGENT CORE COMPETENCIES

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Responsibilities:

  • Record receipts in exp.o Accounting system and allocate per the remittance advice, ensuring no receipts are left unallocated at month end and provide support to the Banking/Treasury team for unidentified receipts.
  • Generate and deliver timely Statements and perform timely reconciliations.
  • Provide up to date detailed collection notes listing actions on every past-due invoice in the ARCM system (Accounts Receivable Collection Management).
  • Maintain a filing system in accordance to internal and local document retention policies (i.e. upload the remittance advice to the deposit in exp.o Accounting).
  • Proactively identify problem accounts and follow up queries via email/telephone to effectively resolve issues through building key relationships with Customers and Internal Staff.
  • Produce Exception Reports for the Weekly AR Meeting per company AR Goals (Aging Analysis, No Bad Debt, 100% Collection within Terms, No OCL (Over Credit Limit), and maintain meeting minutes.
  • Prepare the bad debt calculation (Trade AR Allowance) and the bad debt roll forward schedule for the monthly P&L.
  • Assist Controller with Credit tasks in line with the Global Credit Policy (maintain Customer payment terms, company rating & risk rating; evidence in e.doc Global Lookup the establishment and approval of credit in the BCR system (Branch Credit Request) and performance of annual credit reviews).
  • Assist in Internal Control Evaluations and Internal/External Audits by preparing required information/documentation.
  • Support Accounting Department with miscellaneous projects and assignments.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Qualifications

Knowledge:

  • Expeditors’ Company Policies and Procedures
  • Accounting Knowledge
  • Customer services
  • Account Receivables

Skills:

  • Strong MS Office Skills (intermediate level Excel skills)
  • Excellent oral and written communication skills and a proven history of providing exceptional customer service
  • Excellent organizational and time management skills
  • Good data entry and computer skills
  • English knowledge
  • Fluency in Spanish

Behaviours:

  • Professional appearance and attitude
  • Reliable and accurate
  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Education and Experience:

 

  • Bachelor’s degree in accounting, business administration, or another administrative career
  • Minimum 2 years Account Receivable experience
  • Minimum 2 years customer service experience
  • Experience in accounting activities (desirable)
  • Intermediate English level (A2-B1)


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