Senior Technical Consultant
hace 1 mes
Location: Mexico City, Mexico
Function: HV Services
Requisition ID: 1030809
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
As a Global Delivery (GD) Senior Technical Consultant, you will perform Professional Services for HitachiVantara customers as defined in a Statement of Work. The role requires you to perform the assigned tasks while building a customer's confidence in HV, HV's technology, and HV’S services team. These services are both technical and consultative. You will take responsibility for a smooth transition from implementation to Operations. The technical consultant is an experienced professional, with a full understanding of practice specialisation. They exercise independent judgment in selecting methods and techniques for obtaining solutions.
The role
Understand the customer’s business, IT infrastructure, current technical issues, and strategy Perform Professional Services for HV customers, as defined in a Statement of Work Perform activities as identified by your manager, or as assigned by a Project Manager Provide status information to Project Managers task status and completion estimates Inform the Project Manager when a customer requests an activity or deliverable that may be beyond the Statement of Work Provide deliverables and presentations defined in the Statement of Work Validate with the Project Manager that the completion expectations have been met Participate in project review sessions to share materials or lessons-learned Develop skills and work with your manager to attend prescribed training, as defined in the training schedule Identify opportunities to gain additional skills through working with other members of the team Create detailed technical designs from high level solution designs, based on the analysis of customer’s environment and requirements Work closely with the internal project team and customer to implement the technical solution Provide guidance to local teams or 3rd party partners to implement the technical solution Provide technical subject matter expertise to troubleshoot implementation, operational, connectivity and network issues Provide advice and guidance to Senior Consultants and Consultants Establish a dialogue with the customer to establish technical authority statusWhat you’ll bring
3+ years technical consultancy and Enterprise experience 5+ years technical IT related experience At least three years’ experience within Hitachi technologies, a similar competitor organisation, end user or IT consultancy services provider Must be a problem solver who is able to work independently, organized and strong attention to detail A willingness to work a flexible schedule and willingness to travel Excellent customer and employee relationships - must be able to interact successfully with customers, vendors, and employees at all levels in the organisation Bachelor’s degree in computer science, Engineering, Mathematics, or equivalent education or experience Communication: Must be an excellent communicator. Must have excellent skills with English (additional languages preferred), and be able to explain complex technical concepts in a clear and concise manner About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-BA2Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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