HR Operations Analyst
hace 3 días
Position Summary
This position is the first point of contact for all incoming inquiries, issues and work request related to HR administration and transactions; managing complex cases to closure, escalating case as needed; delivers accurate and timely processing of HR transactions and delivers outstanding customer service to internal customers.
Essential Responsibilities
Maintain HR Business Partner contact until case is resolved, including informing HR Business Partner of status and resolution. Provide accurate, consistent and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research. Provide primary support to one Value Center, work with key HR team members to learn the organization. Will partner with a decentralized HR Operations virtual team. Will provide back-up to virtual team members as needed. Perform basic administration processing and approval of transactions, data input and verification of required documentation. Educate & assist employees on company practices and tools. Determine if inquiry resolved to employee’s satisfaction. Make any required follow-up calls and conduct additional research as necessary. Identify and resolve the customer’s issues and anticipate future needs by explaining/suggesting/providing additional information that the customer needs. Perform various HR tasks/projects as assigned to support the Value Center directly.
Position Requirements
EDUCATION: BS, BA or graduate degree preferred.
EXPERIENCE:
Minimum of two years of applicable human resources service delivery experience, including HR administration, benefits administration, or other related discipline. Project Management or Account Management experience preferred. Proficient in general word processing and spreadsheet skills. Customer service experience. Proficient in the use of HR SystemsADDITIONAL KNOWLEDGE: Proficient in use of HR systems
LANGUAGES: English 90%
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