Maintenance Support L2 TA

hace 4 semanas

Mexico City Infosys Mexico A tiempo completo

Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleAs a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services firmRequiredMinimum 7+ years of experience in Application Support in Unix, SQL & UNIX scriptingKnowledge on ITIL processes – Incident Management & Problem ManagementKnowledge of any Object-Oriented Programming language & debugging skillsExcellent communication and analytical skillsPreferred (Any)Experience in Sybase/DB2/RDBMSExperience with Java/PythonExperience with job scheduler (Ex. Autosys), Ticketing tool/JIRAExperience with IDE is a plus.Role DescriptionWork actively with team members to analyze and resolve application issues.Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)User Ticket management (Backlog review, User interface and manual prioritization)Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities.Coordinate release and post release support and handoverImplement bug fixes, minor enhancements etc.Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.PersonalBesides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsAbout InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys can help your enterprise navigate your next.All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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