Trilingual - Technical Customer Support I-

hace 6 meses

Mexico City Zebra A tiempo completo

Remote Work: Yes


Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.

Trilingual - Technical Customer Support I-

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.


Responsibilities:
  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
  • Diffuses upset customers
  • Fully documents customer interactions in real-time
  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
  • Identifies and escalates complex problems under direct supervision
  • Works on a limited variety of problems of limited scope using defined procedures and practices
  • Collaborates with fellow technicians and supervisor to solve problems
  • Familiarizes self with new technologies, products and platforms

Qualifications:

Required Qualifications:

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
  • 1-3 years demonstrated working experience required
  • Basic computer literacy with a working knowledge of the Microsoft Office Package
  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates strong customer service and communication skills
  • European language which can be Italian, French, Dutch, German, Polish or Turkish.
  • Fluent English C1/C2
  • English, Spanish and one of the languages above.
  • This position is to work at home covering late shifts -

  • Early: 08:00 – 16:30 CET (00 :00 – 08 :30 CST)

    Central: 09:00 – 17:30 CET (01 :00 – 09 :30 CST)

    Late: 10:30 – 19:00 CET (02 :30 – 11 :00 CST

Preferred Qualifications: 

  • Ability to solve technical problems.
  • Advanced knowledge of operating systems, networks and hardware.
  • Ability to read and write code, and knowledge of diagnostic and troubleshooting tools.

 



To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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