LAR Customer Service Coordinator

hace 6 meses


Mexico City AIG A tiempo completo

LAR Customer Service Coordinator (Trilingual)

Mexico City

Your skills in Spanish, Portuguese and English make you the perfect fit for this highly rewarding role.

You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Make your mark in Customer Service

Our Customer Service teams are on hand for our clients whenever they face disruption or difficulties. The team is ready to respond with empathy, sensitivity and a dedication to getting the right outcome. At AIG this a highly varied and rewarding area in which to follow a career – you can make a much-valued difference to of our clients, to our reputation and to our business performance.

How you will create an impact

AIG Travel Guard is a provider of travel insurance plans and assistance services covering travelers worldwide through each of the seven centers we have in different parts of the world. Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers.

 From our service center based in Mexico City we provide support to LAC, Spain and Portugal.  As a Customer Service Coordinator, you will be at the frontline of customer support in coordinating risk mitigation activities that ensure our customers are in the best hands while traveling abroad.

Day-to-day, we will rely on you to liaise with AIG Travel’s Medical, Security and Compliance teams to ensure we provide superior customer service when our clients need us most. In summary, you’ll be touching people’s lives – you may even help to save a life. Responsibilities include:

  • Handling a variety of incoming calls.
  • Explaining policy benefits.
  • Making arrangements for emergency medical treatment.
  • Tracking delayed luggage, and explaining the process for Trip Cancellation and Trip Interruption benefits, among others.
  • Carefully documenting each case.

What you’ll need to succeed

  • 2+ years of experience in customer service.
  • Fluent Spanish, Portuguese, English (reading, writing and speaking).
  • Basic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook).
  • Effective teamworking, communication and customer service skills.
  • A strong orientation to problem solving and sense of urgency.
  • The ability to work with cases that demand a high level of attention, care, fast and accurate responses.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With more than 110 global chapters, ERGs are a cornerstone for elevating our culture. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Apply now

Ready to step up to new challenges? We would love to hear from you. Ready to take your career to the next level? We would love to hear from you.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

To learn more please visit:



  • City, México AIG A tiempo completo

    LAR Customer Service Coordinator (Trilingual) Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80...


  • Mexico City AIG A tiempo completo

    LAR Customer Service Coordinator (Bilingual) Mexico CityYour skills in Spanish and English make you the perfect fit for this highly rewarding role.You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and English speaking countries – providing superior customer service in our clients’ greatest...


  • Mexico City Sagan A tiempo completo

    Job Title: Customer Service Coordinator - LatamLocation: Remote Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule. Job Description: As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales...


  • City, México AIG A tiempo completo

    Mexico City Your skills in Spanish, Portuguese and English make you the perfect fit for this highly rewarding role. You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries - providing superior customer service in our clients’ greatest time of need. Reimagining...


  • City, México AIG A tiempo completo

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...


  • City, México AIG A tiempo completo

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...


  • Mexico City Dechra A tiempo completo

    Vacancies Customer Service Coordinator / Laboratorio (3PL inventarios, ORACLE) Introducción del empleo We're delighted you want to learn more about Dechra Pharmaceuticals. Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high...


  • Mexico City Yankee Candle A tiempo completo

    Job ID: 1884 Alternate Locations: Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...


  • Mexico City Nuvit Service A tiempo completo

    IT SERVICE DELIVERY MANAGERA service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.ACTIVITIES* Managing the...


  • Mexico City Reckitt A tiempo completo

    Customer Supply Chain Coordinator City: Ciudad de Mexico We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to...


  • Mexico City iQor A tiempo completo

    Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller....

  • Customer service

    hace 4 semanas


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Description Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl....


  • Mexico City Dupont A tiempo completo

    JOB DESCRIPTION At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.  If you would like to be a part of a premier multi-industrial...

  • Customer Service

    hace 1 mes


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Customer service

    hace 1 mes


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Customer Service

    hace 1 mes


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...


  • Mexico City SpotOn A tiempo completo

    At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Mexico City SpotOn A tiempo completo

    At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...