Onboarding Specialist

hace 1 mes


Mexico City Sagan A tiempo completo

Job Title: Onboarding Specialist - LATAM
Location:
Remote (EST Time Zones)
Salary Range:
up to 2000 USD

Work Schedule: Monday - Friday / 09:00 AM to 05:00 PM (EST) - Hours adjust to the candidate's time zone.

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a dedicated and enthusiastic Onboarding Specialist to join our dynamic team. The Onboarding Specialist will play a pivotal role in ensuring new customers have a seamless transition into using the Stadium platform. This role involves developing expert-level knowledge of our platform, guiding customers through the onboarding process, and fostering long-term relationships to ensure customer success and satisfaction.

Key Responsibilities:

  • Platform Expertise: Develop and maintain expert-level knowledge of the Stadium platform and all its features.
  • Customer Onboarding: Guide customers through a seamless onboarding process by understanding their business needs and ensuring their accounts are set up to their satisfaction.
  • Relationship Building: Foster strong relationships with customers to ensure their overall success and satisfaction with the Stadium platform.
  • Strategic Partnership: Act as a trusted strategic partner, showcasing opportunities within the Stadium platform to maximize customers' potential.
  • Collaboration: Work closely with cross-functional teams, including Sales, Product, and Service, to support customer initiatives and goals.
  • Feedback Loop: Gather customer feedback to continuously improve our product and enhance the customer experience.
  • Use Case Expansion: Share different use cases and best practices to expand customers adoption of our product.
  • Customer Engagement: Engage with customers to understand their goals and provide strategic guidance for achieving them.

Qualifications:

  • Language Skills: English as a first language; additional languages are a plus.
  • Experience: 1-2 years of experience in customer-facing or people-oriented roles.
  • Communication Skills: Excellent written and verbal communication skills with attention to detail.
  • Customer Focus: Strong focus on customer engagement and satisfaction.
  • Problem-Solving Skills: Solutions-oriented mindset and proven problem-solving skills.
  • Interpersonal Skills: Ability to engage with diverse customer groups and build strong relationships.
  • Organizational Skills: Process-oriented approach with strong organizational skills.
  • Personality: Patient, empathetic, and enthusiastic about interacting with all types of customers.

Nice-to-Haves:

  • Experience in a dynamic and fast-paced environment.
  • Strategic thinker with the ability to envision and execute long-term goals.
  • A fun, approachable personality with a passion for engaging with people.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.



  • Mexico City Nasdaq A tiempo completo

    Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process Client Engagement: ·...

  • Onboarding Specialist

    hace 3 meses


    Mexico City OpenTable A tiempo completo

    With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve...


  • Mexico City Nasdaq A tiempo completo

    As a "Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers. You can expect an autonomous but...

  • Onboarding Specialist

    hace 4 semanas


    Mexico City Vena A tiempo completo

    Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to...

  • Onboarding Specialist

    hace 4 semanas


    Mexico City Justworks A tiempo completo

    Who We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We’re helping businesses get off the ground by enabling them to focus on...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as an Onboarding (KYC) Specialist , you will:  Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers  Manage the customer re-validating process Handle general account maintenance ...


  • Mexico City SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Mexico City SailPoint A tiempo completo

    SailPoint seeks a talented People Operations Specialist to support our LATAM crew members. The People Operations team is focused on supporting SailPoint’s global expansion and scale, through key recruiting programs, technology, processes, and creating delivery services throughout the employee life cycle in partnership with our Talent Acquisition and...


  • City, México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • HRIS Specialist MOC

    hace 5 días


    Mexico City Eastman A tiempo completo

    ResponsibilitiesWe are looking for a HR Specialist who will work with the Eastman team on the initial implementation of the SuccessFactors Talent Management modules, including Onboarding and Succession & Development. Under the guidance of the HR Systems Manager, assist with the implementation of these modules including testing, training and support HR teams....


  • Mexico City Novo Nordisk AS A tiempo completo

    Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City. This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your professional and personal development through offering you the unique chance to pioneer and build an agile...


  • Mexico City Somewhere A tiempo completo

    Position : Client Success and Sales SpecialistWorking Hours : Must be able to overlap with Pacific Standard Time (PST) working hours for optimal collaboration with team members and clients.Salary Range : $1,200-$1,400 monthly, plus commissionsHoliday : TBD About the job: We are on the lookout for a motivated Client Success and Sales Specialist to join our...


  • Mexico City InEvent A tiempo completo

    ENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects and leading the Enterprise CS team. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico's HRV Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to help drive growth and help deliver a best-in-class customer experience on Amazon.com.mx, while facilitating great business relationships with some of Amazon's highest...


  • Mexico City Mopar A tiempo completo

    The Supplier Master Data Management (SMDM) Specialist will be responsible for SMDM Processes, Methods & Tools related to Supplier Life Cycle Management, Suppliers Portals, Commodity Codes, Purchasing Groups, Supplier Onboarding, Supplier Communications & Trainings, Internal and External Helpdesk support and ensuring aforementioned processes, methods and...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico Hardlines Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Sr Brand Specialist, you'll own selected brands to help drive growth and help deliver a best-in-class customer experience on Amazon.com.mx, while owning the strategy of the Toys' "evergreen" categories. You’ll be...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico's Consumer Electronics Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to drive growth and deliver a best-in-class customer experience on Amazon.com.mx, while facilitating great business relationships with some of Amazon's highest...

  • HR Specialist MCO

    hace 3 días


    Mexico City Eastman A tiempo completo

    ResponsibilitiesThe HR Specialist role is vital for the continued success and execution of processes and policies implementation for US.The scope of the positions includes functions and businesses, and the assignation could varies depending on the complexity and expertise, the activities include main parts of processes that could be related with Onboarding,...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico's Consumables Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to help drive growth and help deliver a best-in-class customer experience on Amazon.com.mx, while facilitating great business relationships with some of Amazon's highest...


  • Mexico City Doctoralia Mexico A tiempo completo

    Descripción del empleoContactar a nuestra cartera de clientes a través de un sistema de ticketing.Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y Videollamada.Atención enfocada en fidelizar a los especialistas de la salud.Análisis de perfiles enfocados en maximizar...