Senior Client Account Consultant – Voluntary Benefits

hace 3 semanas

Ciudad de México Marsh McLennan Companies A tiempo completo

Description:

At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer Operations & Technology is seeking candidates for the following position based in Mexico City (hybrid, with three days a week in the office):

Senior Client Account Consultant – Voluntary Benefits

What can you expect?

The Senior Client Account Consultant (CAC) acts as a primary client relationship manager with responsibility for all account servicing

The CAC functions as the central point of communication in the department, acting as a liaison between various departments and functional areas

You will consult with the Client Executive/Program Manager on day-to-day client needs and to complete projects

You will proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needs

The CAC applies project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement

What is in it for you?

The opportunity to be a part of the world’s leading professional services firm in risk, strategy, and people,in a fast-growing, innovative environment

Be part of a multinational team and engage across Mercer businesses to understand and deliver the whole firm

World-class training opportunities for personal and career development

A company with a strong brand, with experience developing solutions for today's and tomorrow’s toughest challenges

A dynamic, collaborative and inclusive culture, where diversity is embraced and where you are celebrated and appreciated for who you are

We will count on you to:

Establish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the client

Monitor all projects to make sure they are on track and to ensure commitments are kept

Implement marketing plan for the communication of the client’s program to its employees

Mentor and provide feedback internally to other team members

Evaluate current processes and determine new solutions and process improvements to create an exceptional employee experience

Manage escalated participant issues in partnership with the Client Service Analyst to identify any trends or process improvement needs

What you need to have: 

Bilingual - must have solid English communication skills, both spoken and written

Proven project management skills or benefits administration experience, with the ability to build strong relationships

Professional demeanor with strong organizational skills, and self-motivated with the ability to handle multiple client projects and meet defined timelines

Results-oriented with the demonstrated ability to follow through on client issues to resolution

What makes you stand out:

Bachelor's degree

Ability to manage multiple projects simultaneously

Excellent analytical skills

Experience working with large complex organizations

Prior benefit administration experience

Mercer

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