Manager Order Experience
hace 4 semanas
Remote Work: Hybrid
Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra’s customers into Zebra’s system.
They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams and the customer.
Responsibilities:
• Oversees the work of a moderately sized team of individuals executing order entry / administrative work – often through subordinate supervisors. Often responsible for an entire geographic regions' execution.
• Selects, trains, coaches and manages the performance and development of the team.
• Determines business priorities and strategic objectives for the region. Aligns individual performance goals to support achievement.
• Drives execution against service level agreements and reports results to management as required.
• Acts as primary point of contact for internal and external audits on product and/or service contract order administration. Owns the teams’ compliance against internal process / policy as well as external regulations.
• May run routine meetings with key customers or internal stakeholders leveraging web-based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes.
• Leads or participates in process / service improvement through identification of opportunity areas, engagement of the team and leveraging external best practices. Responsible for driving adoption of new / updated technologies, work methods or tools in assigned territory.
• Takes proactive action to stay informed about Zebra’s business and the customers’ needs. Educates the team to provide context and meaning to work.
• Acts as escalation point to team in resolving complex issues or addressing difficult customer situations.
• May participate as a presenter in routine business updates or with the customer representing service contracts team and acting as SME.
• Adheres to OEX customer strategy, leads by example and follows our customer principles.
Qualifications:
- Minimum education: Bachelor´s degree
- Minimum Work Experience: (6 years of experience)
- Strong data entry skills with attention to detail / quality.
- Strong process adherence.
- Fluent level of English (written and verbal) as well as local language as applicable.
- Advanced skills in Microsoft business applications including Word, Excel, PowerBI and Outlook.
- Customer service values / orientation.
- Expert knowledge of order entry policies and processes, including treatment of novel / unorthodox issues.
- Advanced knowledge of the region and / or product lines supported.
- Strong leadership skills coupled with a desire and ability for continuous learning / self[1]development.
- Strong level prioritization skills.
- Role model level professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar).
- Strong problem-solving skills.
- Strong presentation skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.
-
Commercial Project Manager Order Management
hace 1 mes
Mexico City Siemens Energy A tiempo completoCommercial Project Manager Order Management About the Role Location Mexico Ciudad de Mexico Mexico City Company Siemens Energy, S. de de Organization SE CFO Business Unit Gas Services Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Commercial Project Manager Order Management (CPM OM) you...
-
Commercial Project Manager Order Management
hace 4 semanas
Mexico City Siemens Energy A tiempo completoCommercial Project Manager Order Management About the Role Location Mexico Ciudad de Mexico Mexico City Company Siemens Energy, S. de de Organization SE CFO Business Unit Gas Services Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Commercial Project Manager Order Management (CPM OM) you...
-
Order Experience Representative, II
hace 3 horas
Mexico City Zebra A tiempo completoRemote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Order Experience Representative, II
hace 4 semanas
Mexico City Zebra A tiempo completoRemote Work: No Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Order Experience Representative, II
hace 1 mes
Mexico City Zebra A tiempo completoRemote Work: No Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Order Experience Representative, II
hace 3 semanas
Mexico City Zebra A tiempo completoRemote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Order Experience Representative, II
hace 1 semana
Mexico City Zebra A tiempo completoRemote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
SaaS Mgr. Order Experience
hace 4 semanas
Mexico City Zebra A tiempo completoRemote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...
-
Order Experience Representative, II
hace 4 semanas
Mexico City Zebra A tiempo completoRemote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Experience Lead
hace 1 mes
Mexico City Selina A tiempo completoDescription Who we are Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What the role is The Front Desk...
-
Order and Delivery Management
hace 5 días
Mexico City Ericsson A tiempo completoDescription Join our Team About this opportunity: Ericsson proudly invites applications for the dynamic role of Order and Delivery Management (ODM). A position critical to our operations, the ODM plays a key role in managing, monitoring, and executing all aspects of order fulfillment, including delivery, returns and transportation. This role...
-
Order and Delivery Management
hace 24 horas
Mexico City Ericsson A tiempo completoDescription Join our Team About this opportunity: Ericsson proudly invites applications for the dynamic role of Order and Delivery Management (ODM). A position critical to our operations, the ODM plays a key role in managing, monitoring, and executing all aspects of order fulfillment, including delivery, returns and transportation. This role...
-
EF Program Manager I, Fulfillment Experience
hace 5 días
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoDo you want to be part of the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, the Fulfillment Experience Organization is looking for an External Fulfillment Program Manager that will be primarily responsible for the end-to-end program management of...
-
Order Taker Manager
hace 3 semanas
Mexico City Reckitt A tiempo completoOrder Taker Manager City: Ciudad de Mexico Somos ReckittHogar de las marcas más queridas y confiables de higiene, salud y nutrición. Nuestro propósito define nuestra razón de existir: proteger, curar y nutrir en una búsqueda implacable por un mundo limpio y sano. Somos un equipo global unido por este propósito. Únete a nuestra lucha para lograr que...
-
Team Leader, Order Management
hace 3 semanas
Mexico City Bruker A tiempo completoOverview At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close...
-
Team Leader, Order Management
hace 5 días
Mexico City Bruker A tiempo completoVisión General At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In...
-
Customer Order
hace 2 semanas
Mexico City GE Vernova A tiempo completoJob Description Summary Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Job Description Roles and Responsibilities Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve...
-
Analyst, Order Management, Order Fulfilment
hace 2 meses
Mexico City Mondelēz International A tiempo completoDescription Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...
-
Analyst, Order Management, Order Fulfilment
hace 2 meses
Mexico City Mondelēz International A tiempo completoDescription Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...
-
Analyst, Order Management, Order Fulfilment
hace 4 semanas
Mexico City Mondelēz International A tiempo completoDescription Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...
