Delivery Lead
Encontrado en: Talent MX C2 - hace 2 semanas
Therole of Global Service Delivery & Integration will be asenior leadership and management role reporting to GlobalInfrastructure Services. The role-holder will work in closepartnership with NA CIOs, Heads of Infrastructure and ProductionSupport Services respectively to ensure excellent service andprogramdelivery.
Therole-holder will manage the operation and development of acomprehensive range of delivery and program services, improvingoperational excellence and business partner experience, and willcontribute to the development and implementation of the TechnologyStrategy to deliver the Company’s strategic operating objectives.This role is currently an individual contributor and may havedirect reports in thefuture.
Responsibilityincludes, but not limited to, Project Management Office,Infrastructure Integration Services, Governance of Productionservice enablement, Business Centre Operations & GlobalCentre of Excellence Operatingstrategy.
Keyresponsibilitiesinclude:
- Programdelivery for Infrastructure ServicesProjects
- Drive the Global Operating /Technology Operating Center Model
- Driveautomation and standards
- EnsureInfrastructure and applications are adhering to the permit tooperate before going live
- Inform the strategicdirection of Information Services to deliver the Company’sstrategic priorities; advising on the implications and feasibilityof options in relation to customer service; identifying potentialimpacts on servicedelivery.
- Establish and monitorstandards for all Service Delivery and Integration teams to ensuredelivery of robust and resilientservices.
- Lead team managers todeliver operational services to support service provision and tomanage and develop their respectiveteams.
- Liaise closely with the Headsof Infrastructure and Production Services to ensure effective,responsive, and resilient customerservices.
- Advise Infrastructure Headon the most effective allocation of resource across theirteams.
- Review and implementcontinuous improvementprocesses.
- Advise on new systems andservices required or service adjustments to meet strategyneeds.
- Assist team managers todevelop their teams andservices.
- Make/contribute to fullycosted business cases required for the integrated planningprocess.
Thisrole will report directly to the NA InfrastructureHead. PositionRequirements
- 5-10+years’ experience in technology Operations
- BSin Engineering or Compute Science
- Broadknow-how of IT (Infrastructure,Applications)
- Familiarity with IT ServiceManagement toolsets such asServiceNow
- Experience working with largemulti-cultural teams.
- A demonstrabletrack record of management and leadership of teams/acrossteams
- Experience with Organizational ChangeManagement
- Demonstrated experience producingprogrammaticdeliverables.
- Demonstrated experiencewith facets of personnelmanagement.
- Demonstrated experiencein leading change, with track record of identifying andimplementing opportunities to improve operations andperformance.
- Ability to createsupport and buy-in across a wide range of stakeholders; create astrong network of relationships among peers, internal partners,external partners, and decisionmakers.
- Promote a culture ofcollaboration and teamwork across organizational boundaries;willing to break down functional silos to optimize business resultsand to facilitate the overallorganization.
- Experience Leading alarge geographically diverse matrixorganization.
- Ability to operateeffectively in a large globalorganization.
- A Change agent withexperience in automation & reliabilityengineering
- Experience of developing andimplementing policy/proceduralchange.
- Proven experience in managingprofessional teams and dealing with sensitive performance andpersonal matters in a diplomatic and effectivemanner.
- Strong organizational,operational planning, management, and businessskills
- Proven interpersonal skills, includingleadership and relationshipbuilding.
- Extensive experience ofmanaging a high-volume multi-skilled customer service operationwhich should include experience of customer relationshipmanagement, resource, and peoplemanagement.
- Experience incustomer-focused service provision and on influencingorganizational change within a complexenvironment.
- Experience ofestablishing and maintaining effective relationships with a widerange of groups, individuals, andorganizations
- Experience of workingwith and influencing senior management
- Skillswill include excellent oral and written communication, delegation,problem solving, project management, resource management, planning,facilitation, leading/chairing internal and external networks andperformance management.
- Travel:Limited
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