S-E-SE Customer Service

hace 5 meses


Hermosillo, México LEONI A tiempo completo

A global manufacturing company is looking for an experienced Customer service to join our team, located in Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.

Expert Customer Service US Customers

Is responsible for customer service for selected customers, incl. all day-to-day operations between ADC, customers, LEONI production facilities & third part logistics

Tasks/Responsibilities:

Manages day-to-day customer service for selected customers Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations Monitors availability of required finished goods at ADC and initiates emergency measures if required Supports the dispatch process and outbound truck planning at ADC Supports the technical change process in ERP system of principle company Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC Tracks ADC FG excess stock and takes necessary actions to reduce it Monitors KPIs in the area of responsibility Monitors customer satisfaction and coordinates actions in case of deviations Supports Sales for VCM related recharges to customers (obsolete material, freights, services) Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers

Your Profile:

Degree in Economics/EngineeringCustomer service/planning experience (automotive preferred) English C1MS-Office, ERP system knowledge (SAP preferred)Self-starter/Organized/Quick Learner/Result oriented Ability to work in a high-pressure environment/prioritize tasks in multiple work streams/work in International Team

We are looking forward to meet you

S-E-SE Customer Service MX-SON-Hermosillo SSH-HER0000A5

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