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Collections Sr Analyst

hace 4 meses

Mexico City SGS A tiempo completo
Job Description Contact customers to collect receivables based on queues assigned. Document customer contact notes and other relevant collections activities. Maintain accurate records for customer payment status. Perform customer account reconciliations. Review and send periodic customer statement of account and review any undelivered emails, for updating of customer records. Action customer statements feedback together with AR team. Give feedback to AR team on bad debts and debt write-offs. Provide feedback to AR team on payments allocation queries. Cooperate closely with AR team in any other customer related topic. Work closely with Credit Management teams on credit limits management. Escalate issues and disputes, as appropriate Perform collection activities following SGS Collections’ Policy. Perform necessary touchpoints with customers/prospective customers, if required. Support preparation of monthly KPI report and discuss results with stakeholders. Ensure Collections’ KPIs are met.

Qualifications

Bachelor’s Degree in Accounting, Business or Finance 2+ years of working experience in collections activities and/or in accounts receivables. Advanced English  Excellent communication skills both in English and Spanish