Director, Operations Central America, Andean

hace 2 meses

Mexico City Wyndham Hotels & Resorts A tiempo completo

Wyndham Hotels & Resorts is now seeking a Director, Operations Central America, Andean & Caribbean to join our team at WHG Mexico in Ciudad de Mexico, N/A.

Propósito

El Director de Operaciones de Centro América y Caribe, apoya la misión general del equipo de Operaciones de Franquicias al cultivar relaciones con los propietarios, entendiendo sus metas y necesidades individuales mientras reconoce la singularidad de cada hotel. El DFO optimiza el rendimiento de los propietarios mediante la entrega de soluciones innovadoras y recursos relevantes utilizando nuestra experiencia y red en toda la organización.

Principales funciones y responsabilidades
  • Impulsar la participación de los propietarios para alcanzar los objetivos de rendimiento y aumentar la satisfacción de los franquiciados
  • Desarrollar relaciones de confianza con clientes externos para educar, motivar e influir en la adopción de herramientas y recursos para mejorar el rendimiento
  • Analizar datos para desarrollar y ejecutar estrategias que amplíen las oportunidades de generación de ingresos, impulsen el crecimiento y el rendimiento
  • Lograr los objetivos anuales de servicio, rendimiento y KPI para impactar la rentabilidad de WHR
  • Visitar a cada propiedad del portafolio definido y realizar Auditorías de QA anuales
  • Comunicar las necesidades y expectativas de los clientes internos y externos
  • Manejo de quejas y sugerencias de los clientes de manera eficiente y efectiva
Educación y experiencia
  • Estudios en Hotelería, Turismo o carreras afines
  • 5 años de experiencia progresiva en un hotel o campo relacionado
  • Experiencia en gestión de múltiples propiedades, incluyendo corporativas
  • Certificaciones de la industria
  • Excelentes habilidades de comunicación verbal y escrita para presentar material frente audiencias

 

 

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: WHG Mexico, Boulevard Manuel Avila Camacho 201 Piso 3 Oficina 319, Ciudad de Mexico, N/A  11000
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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