Cloud Basis Operations Specialist

hace 5 meses


San Pedro Garza García, México SAP A tiempo completo

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

#SAPECSCareers

ABOUT THE TEAM

· Current team size of 25 people

· Global team spread across Mexico and India

· Diverse and different level of expertise in the team

· Combination of Technical and Operational delivery experts

 

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

· Ensuring Day to Day quality service delivery

· Defining and tracking various service KPI and SLA’s

· Deescalating the running escalations

· Working towards automating various day to day operational tasks

· Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA

· Handling the OnCall duty

· Process improvement on the daily operational activities

· Driving the projects and programs

· Able to coordinate and orchestrate the work between the teams

· Strong collaboration with other units within and outside ECS units

 

PREFERRED SKILLS

· 5+ years’ work experience in Infrastructure and Basis administration

· 5+ years’ experience in service delivery in global teams

· Experience in handling the Managed Service Delivery model

· Managing the operations and 24/7 delivery unit

· Understanding and working experience in SLA/KPI tracking

· Familiar with ITIL concepts of Service Management and Root Cause Analysis

· Understanding of hyperscalers concepts

· Working experience in a global team with 24/7 support

· De-escalation experience on IT incidents and requests

· Management of multiple activities requiring cross team coordination

 

NICE TO HAVE

· ITIL Certification

· Project management experience

· Executive reporting experience

· Able to communicate successfully at different levels of the organization

 

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391451  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 



  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:We are seeking a skilled Cloud Operations Specialist to join our team. As a Cloud Operations Specialist, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Responsibilities and Tasks:Ensuring Day to Day quality service...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We are seeking a highly skilled Cloud Infrastructure Operations Specialist to join our team. In this role, you will be responsible for ensuring the day-to-day quality service delivery of our cloud infrastructure.As an experienced operations specialist, you will define and track various service KPIs and SLAs, de-escalate running escalations, and work towards...


  • San Pedro Garza García, México SAP A tiempo completo

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure Day to Day quality service...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP Basis Expert ECS Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key Responsibilities Ensure Day to Day quality service...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We're building a better world, one breakthrough at a time.Our company culture is centered around empowering innovation by fostering collaboration and learning. We're committed to creating a workplace that values diversity, flexibility, and purpose-driven work. Our team environment is highly collaborative, with a strong focus on recognition, development, and...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Senior Basis Consultant for Critical Incident ManagementWe are seeking an analytical and solution-oriented Senior Basis Consultant to join our Critical Incident Management team. As a key member of our team, you will be responsible for ensuring the 24x7 availability of SAP systems running on SAP Enterprise Cloud Services (ECS).The RoleAs a Senior Basis...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock the Power of Cloud TransformationAt SAP, we're committed to helping our customers achieve their business goals through innovative cloud solutions. As an Enhanced Operations Service Specialist, you'll play a pivotal role in ensuring the smooth operation of our customers' cloud environments.Key Responsibilities:Ensure day-to-day quality service delivery...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced IT professional to join our Enhanced Operations Service team at SAP. As an Enhanced Operations Service Specialist, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.The ideal candidate will have a proven track record in at least one of the...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About UsWe help the world run better by enabling innovation and building breakthroughs together. Our company culture focuses on empowering employees to drive progress, embracing diversity, and promoting flexibility.Our MissionWe aim to create a workplace that values individual contributions, provides opportunities for learning and development, and offers a...


  • San Pedro Garza García, N. L., México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    SAP Enterprise Cloud Services (ECS) is a leading provider of cloud infrastructure services, with over 3000 customer landscapes running on SAP DC and hyperscalers like Azure, GCP, and AWS.Job OverviewWe are seeking an experienced Cloud Infrastructure Specialist to join our Technical Operation Unit (TECH-OP). As a key member of our team, you will be...

  • IT Operations Specialist

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced IT Operations Specialist to join our Enhanced Operations Service team at SAP. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleThe SAP Basis Service Delivery Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We're seeking a skilled SAP Basis Application Administrator to join our team.As a key member of our Cloud Operations team, you will be responsible for driving continuous improvement to increase operation, availability, and efficiency. You will also be involved in infrastructure landscape re-architecture and new technology adoption.Key...


  • San Pedro Garza García, México SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • San Pedro Garza García, México SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP Basis and Performance Expert for Enhanced Operations ServiceAbout the RoleAs a SAP Basis and Performance Expert for Enhanced Operations Service, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. You will be responsible for ensuring day-to-day quality service delivery,...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the Role: We are seeking a skilled Service Delivery Specialist for SAP Basis to join our team. As a key member of our SAP ECS – Enhanced Operations Service (EOS) organization, you will serve as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key Responsibilities:Act as the primary...


  • San Pedro Garza García, Nuevo León, México Clarios A tiempo completo

    About the Role: We are seeking an ambitious Cloud Engineer Specialist to join our cutting-edge team at Clarios. This exciting opportunity is ideal for individuals with 1-2 years of experience or recent graduates looking to leverage their passion for cloud technologies and drive innovation in a dynamic environment.