Shift Operations Manager

Encontrado en: Talent MX C2 - hace 3 semanas


Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

Role Overview:

The Shift Operations Manager plays a crucial role in our Network Operations Center, overseeing a designated shift and ensuring round-the-clock support. This position entails managing a diverse team, ensuring operational excellence, and collaborating across departments to maintain service stability.

Key Responsibilities:

·Lead and maintain the operational delivery for Cloud, Network, Voice, and Data Center services.

·Oversee 24/7 support, ensuring alignment with ITIL practices.

·Administer and manage network, cloud, and voice infrastructure.

·Ensure compliance with Alcon's performance metrics and service agreements.

·Prioritize tasks based on business impact, ensuring timely resolution.

·Safeguard data and infrastructure in line with Alcon's security protocols.

·Mentor and guide junior team members, fostering a collaborative environment.

·Work closely with Engineering and Service Desk teams to refine service delivery.

·Diagnose and resolve technical issues, maintaining infrastructure performance.

Benefits of Working with Us:

·Engage in dynamic, agile work environments.

·Be part of Alcon's new Network Operations Center initiative.

·Collaborate with passionate professionals.

·Opportunities for cross-functional growth and mobility within the organization.

·Experience an international, collaborative workplace.

Who We're Looking For:

·Individuals with deep knowledge in network infrastructure, routing, and LAN/WAN environments.

·Experience with a range of network devices and troubleshooting.

·Leadership experience, particularly in managing analyst teams.

·Bachelor’s degree in Management, Telecommunications, or IT.

·5+ years in network device management, with specific expertise in various network, voice and cloud technologies.

·Availability for rotating shifts and ability to work at the Alcon Mexico City AGS location at least 3 days per week or as per location policy.

Preferred Qualifications:

·Strong skills in collaboration within a matrix organization.

·Experience in managing critical outages and driving process improvements.

·Proficiency with ServiceNow, ITIL certification, and telecom solutions.

·Knowledge in configuring and troubleshooting network environments, cloud operations, and data center management.

Shift Details:

Standard shift: 9:30 am to 6:30 pm Mexico City time. Hours may vary based on business needs.


  • Shift Manager, Last Mile

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known...

  • Customer Success Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Shift Technology A tiempo completo

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to...

  • Operations Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Sagan A tiempo completo

    Position: Operations ManagerLocation: Remote (CST Timezone)Work Schedule: Monday - Friday, 9 AM - 5 PM (CST)Role Overview:As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving operational challenges to...

  • Sales Operations Manager

    Encontrado en: Talent MX C2 - hace 2 semanas


    Mexico City Sagan A tiempo completo

    Job Title: Sales Operations ManagerLocation: Remote (EST)Work Schedule: Monday - Friday, 9 AM - 5 PM (EST)Job Description:We are seeking a versatile and dynamic Sales Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community...

  • Operations Manager, Last Mile

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known...

  • Operations Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City One Park Financial A tiempo completo

    One Park Financial (OPF) is a fast-growing FinTech (Financial Technology) company headquartered in Coconut Grove, Florida. OPF connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they NEED to take their business to the next level.We want to work with high-performing...

  • Operations Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Sagan A tiempo completo

    Job Title: Operations Manager (E-Commerce) - LatAmLocation: Remote (PST Timezone)Work Schedule: Monday to Friday, 9:00 am to 5:00 pm - Full-timeJob Overview:We're looking for a dynamic Operations Manager to join our team, overseeing the online operations of our direct-to-consumer brand. This role is pivotal in managing our e-commerce platforms, developing...

  • Operations Project Manager

    Encontrado en: Talent MX C2 - hace 7 días


    Mexico City JPMorgan Chase & Co. A tiempo completo

    Job Description   CIB Operations Project Manager – Senior Associate President – Mexico City, Mexico About . Morgan Chase & Co. . Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over $2.6 trillion and a presence in over 100 markets. The firm is a leader in investment banking, financial services for...

  • Operations and Recruiting Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking an Operations and Recruiting Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico.Join our team as the Operations and Recruiting Manager, a key position within the PMO that significantly contributes to the strategic success of...

  • Sr. Operations Manager BPO

    Encontrado en: beBee S MX - hace 3 semanas


    Mexico City Concentrix A tiempo completo

    Job Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...

  • Operations Manager

    hace 6 días


    City, México Executive Placings A tiempo completo

    **Job Overview**: **Date Posted**: Posted 3 hours ago- **Location**: Zanzibar City, Zanzibar- **Job Title**: Operations Manager (Lodge)- **Education Level**: Diploma- **Job Level**: Management- **Minimum Experience**: 8 - 10 Years**Operations Manager required for a job vacancy in Zanzibar.**: Exclusive Lodge is looking for an experienced Operations Manager...

  • Manager, Risk Operations

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Stripe A tiempo completo

    Who we are  About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Operations Specialist, Product Support

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Fashion Operations Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City CHANEL A tiempo completo

    As Fashion Operations Manager you will be responsible to increase operational efficiency, staff experience and ultimately client experience in boutique during purchase and pos purchase through the deployment processes, tools, and projects. The operational manager will be the expert on all standard operating procedures, systems and tools ensuring the...

  • EF Operations Manager, External Fulfillment

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the...

  • Supplier Operations Manager, Global Supplier Management

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    Amazon’s Global Supplier Management team (GSM) is responsible for the execution of the global supplier management activity for the Global Procurement Organization (GPO) overseeing a spend of $45B. As our Global Supplier Management team continues to grow, we are seeking a Supplier Operations Manager to partner with internal business owners and key...

  • IS/IT Operations Manager Senior

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Nestlé A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...

  • Sales Operations Manager

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Aviva Financial A tiempo completo

    Aviva es una empresa impulsada por la tecnología, al igual que nuestra organización de ventas. Nuestra meta a medio plazo es poner la mayor parte del liderazgo de ventas en piloto automático mediante la creación de la automatización de procesos necesaria y aplicaciones internas."Aviva Performance Manager" Asegurar que el equipo de ventas esté siempre...

  • Routing Coordinator.

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    Amazon Mexico is seeking a highly skilled and motivated person to develop robust transportation network capabilities in Mexico. The role requires working with internal and external stake-holders to design, plan, implement and execute inbound and outbound transportation network required to accelerate business growth. This position will own overall execution...

  • Project Manager Operations

    Encontrado en: Talent MX C2 - hace 3 semanas


    Mexico City Faisal Consultores A tiempo completo

    Faisal Consultores - Project ManagerEstamos en la búsqueda de un Project Manager con al menos 5 años de experiencia para empresa internacional. Valoramos el enfoque al cliente, la calidad de servicio, la estructura, la disciplina, la orientación a resultados y la proactividad. Si cumples con estos requisitos y estás buscando una oportunidad para crecer...